You might have accidentally used a different email when registering or paying for a product. If this happens, the product access is tied to the email used during checkout, not your primary account.

You could be logged in to Nas.io with an email that doesn't match the one used for the purchase. Make sure to check and log in with the correct email.

If there was an issue with your payment, such as it bouncing back or failing, the product access may not have been granted. Confirm if your payment was successful.

On the checkout page, ensure you use the same email you registered with. Typos or using an alternate email by mistake can result in access issues. Here's where you can check your email during the purchase process:
​

After purchasing, you will receive a confirmation email with a direct link to the product. If you don’t receive it, there might be an issue with the email address used. Double-check for any typos or mistakes in the email.

Ensure you are logged in with the email that you used to purchase the product. This is where you can check it:

Some users tend to create community by accident. Please note that creating a new community will not resolve access issues. Some users mistakenly create a community thinking it's a way for them to access the community and the product they purchase, but it's unnecessary and unrelated.

You should receive a payment confirmation email if the transaction was successful. If you haven’t received one, check if the payment went through properly.

Sample receipt: