At Nas.io, we aim to provide a smooth experience for purchasing and accessing digital products, challenges, 1:1 sessions, events, and more. However, if you encounter any issues, here’s how you can get the appropriate support:
Step 1: Identify the Type of Support You Need
Content-Related or Community-Specific Issues: If your question involves the content or guidelines set by the community you joined, you may need to contact the Community Manager or Admin directly. These can include:
Requirements for a challenge.
Expectations for the product you purchased.
Refund requests or dissatisfaction with the product.
Information on how to qualify for and win a challenge.
How to reach out: Community Managers often integrate communication tools like WhatsApp or Telegram within the Nas.io community. You can use those chat groups to ask for assistance.
Technical Issues: If you’re experiencing technical problems, such as:
Errors on the Nas.io page or app.
Checkout page not functioning correctly.
Unable to access the product you purchased.
How to reach out: You can reach out to help@nas.io for technical support. But before doing so, try some basic troubleshooting steps first.
Step 2: Try Basic Troubleshooting
If your issue is related to the Nas.io platform or app, it may be due to a connection or device-related problem. Try the following steps before reaching out for help:
Clear your cache and refresh the page.
Check your internet connection to ensure you have a stable connection.
Access the portal through incognito mode on your browser.
For issues on the Nas.io App (Android/iOS):
Restart the app by closing it completely and reopening it.
Ensure your app is updated to the latest version. You can check for updates in your app store.
For Android users, clear the app cache:
Go to Settings > Apps > Nas.io > Storage > Clear Cache.If none of the above work, try reinstalling the app.
Step 3: Contact Support
If your issue persists after troubleshooting, contact Nas.io support by sending a detailed message to help@nas.io. Make sure to include:
A clear description of the issue.
A screen recording (if possible) to help the team understand what you are experiencing.
Alternatively, you may send us a message through "contact Support" link at the bottom of your nas.io portal page:
Or in the Nas.io App, through help button in your profile settings:
By following these steps, you’ll be able to get the right assistance depending on the type of issue you’re facing!