Hey there👋

So you’ve built a community on Nas.io (amazing job, by the way), and now you’re thinking of changing how you price it — maybe shifting from free to paid, paid to free, or just adjusting your offer. Before you hit that “save changes” button, here’s what you need to know about how pricing works behind the scenes.

Let’s break it down.

🔁 Pricing Changes & The “Grandfather Rule”

On Nas.io, your members keep the pricing they signed up with — no matter what changes you make in the future. This is called “grandfathered pricing.” Let’s walk through some examples so it’s crystal clear:

🔓 Started Free → Changed to Paid

Let’s say your community started out as free, and 100 people joined. Later on, you decide to switch to a paid membership.

Here’s what happens:

Those first 100 members? They stay in for free — forever.
Anyone who joins after you switch to paid will be asked to pay the new price.

📝 Early birds get free access, even if you change your pricing later.

💰 Started Paid → Changed to Free

Now let’s flip it.

You launched your community with a $10/month membership, and 50 people joined. Down the road, you decide to make it free to grow faster.

Here’s what happens:

Those original 50 paid members? They’ll keep paying $10/month unless they cancel.
New people? They’ll join for free.

📝 Original paid members continue their subscription. You’re not charging new ones anymore.

🧾 What About One-Time Payment Products (Courses, Events, Challenges)?

The same idea applies to one-time products (like courses, events, or challenges), with one small difference:

Whatever price is set at the time of purchase, that’s the price the member pays.
There’s no ongoing payment, so pricing changes won’t affect them after the fact.

Let’s say you offer a course for $50. A member buys it. Later, you change the price to $100. That member who paid $50? They don’t owe anything extra — they’re good.

📝 One-time payments are locked in at time of purchase. Changing the price only affects future buyers.

🤔 So Why Do We Do This?

Because it protects the relationship you’ve built with your members. No surprises. No “wait… why am I paying more now?” questions. Just a smooth, respectful experience — for both you and your community.

📌 Final Takeaways

✅ Members keep the price they joined at (aka grandfathered pricing)
💳 Changing pricing only affects new members
🧾 One-time payments are locked in at the time of purchase
🔁 Memberships = ongoing payments, but price stays the same for existing members even if you change it

If you have any questions about how pricing works for your community or products, feel free to reach out to Support (email us help@nas.io or through chat in your portal) — we're here to help clarify anything you need.

Keep building, The Nas.io Team

Frequently Asked Question:

❓Can I update existing members to a new pricing plan?

Currently, the only way to update existing members to a new pricing plan is for them to cancel their current membership and resubscribe to the new one.

This ensures they are charged the updated price going forward. You can guide them through this process by sharing a quick message or step-by-step instructions.

📝 Note: This only applies to memberships. For one-time products (like courses, events, or challenges), pricing is locked in at the time of purchase.

❓Can existing members keep their free access if I switch to a paid model?

Yes — if your community originally started as free, all members who joined during that time will keep their free access, even if you later switch to a paid membership.

This is part of Nas.io’s grandfathered pricing system, which ensures that members are not retroactively charged when pricing changes.

📝 Only new members who join after the pricing update will be required to pay.