To help maintain a safe and trustworthy environment, Nas.io has implemented systems that automatically restricts communities that may potentially go against our terms of service. If your community is restricted, it doesn’t necessarily mean there’s a violation — it simply means we need a bit more information. Completing the verification process allows our team to review your community more thoroughly and ensure everything aligns with our platform guidelines.
What happens if my community gets restricted?
When your community gets restricted, you're community is temporarily unable to receive payments from your members. Once the verification banner appears to your portal, you are required to complete the form attached to it.
Click the "Verify Now" button and you will be redirected to fill out a form.
Your community may also be restricted if our team needs further information before we release your payout. Please refer to this article for more details on Payout Verification.
Nas.io Identity Verification Form
You can only do verification once. Please make sure that the information you submit are correct, and complete.
The following details must be accomplished and submitted accurately.
Community link
Copy from your portal by going to your community Settings > Business Page > Business Page URL.
Email address
Please make sure that the email address is the same email associated with your Nas.io account.
Country
Enter the country of your citizenship or where you are originally from. If you're from Venezuela, you will be prompted to a disclaimer regarding your bank details.
Residential Address
Please provide your full current residential address, including street name and number, city or town, state or province (if applicable), postal/ZIP code, and country. This will also be used for validation once you're eligible for payout.
Social media links
Attach any social media links that will support the legitimacy of your services or verify your identity. It may be your Facebook page, Instagram, Tiktok, X, etc. If your business has no social media accounts, attach the link of your Facebook or Instagram profiles.
ID Type
Select the type of government-issued ID you are submitting.
Valid National ID/Passport
Ensure the photo is clear and that all details are easily readable.
Selfie holding a valid ID
Including a selfie with your ID is a must. It increases your chances of getting approved. Please make sure both your selfie and ID are clear and easy to read in the photo.
Business Description
Explain what is your community about, the products/services you will offer to your members, and your plans in growing your community. No proper explanation will decrease your chances of getting approved.
What happens after I submitted the form?
Your responses will be reviewed and evaluated within 1-2 business days, which is the standard processing time.
After your responses are reviewed, your community may be approved, rejected, or our Risk team may contact you for additional clarification.
APPROVED - if the verification banner no longer appears when you log into your portal, it means your community has been approved. You can now start receiving payments from your members and use Nas.io as usual.
REJECTED - if your community is not approved, you will receive a separate email with the outcome. Common reasons for rejection include, but are not limited to:
failed to meet compliance criteria
incomplete information
inconsistency with the documents submitted
violation in community guidelines
unclear community and product descriptions
FOLLOW UP QUESTIONS - in rare cases, the Compliance team may contact you for further clarification regarding your community and products. To help avoid delays in your evaluation, we encourage you to provide all necessary information upfront.
Frequently Asked Questions (FAQs)
I already submitted the form and the verification banner still appears in my community
I already submitted the form and the verification banner still appears in my community
Your responses will be evaluated by the team within 1-2 business days. Please note that submitting the form doesn't mean that you are automatically approved.
I got a rejection email, can I still appeal the decision?
I got a rejection email, can I still appeal the decision?
If your community is not approved, you may submit an appeal for a secondary review. However, appeals are not prioritized and requires additional processing time. Furthermore, submitting an appeal does not guarantee that the decision will be reversed.
We strongly encourage you to provide all required information and clearly explain your community when submitting the verification form, to give it the best chance of getting approved on your first submission.
It's past 2 business days and my community is not yet approved
It's past 2 business days and my community is not yet approved
Please check your email and see if you receive a rejection email.
If there's none, feel free to send a follow up on help@nas.io with the email subject "Verification: Follow Up on Community Status".
I got approved but after a few days, I'm required to verify my community again
I got approved but after a few days, I'm required to verify my community again
This means that the system restricted your community. New updates you made to your community may be against our guidelines.
If you have further questions, reach out to help@nas.io with the email subject: "Verification: Approved but still Restricted".
I got approved already but every time I upload a new product or post, I'm required to verify again
I got approved already but every time I upload a new product or post, I'm required to verify again
This means that the products or messages you are uploading are in violation of Nas.io. Please review our community guidelines to avoid getting flagged. Generally, we don't allow any form of copyright infringement, pornography, piracy, selling of unauthorized materials, illegal activities like fraud, etc.
If you have further questions, reach out to help@nas.io with the email subject: "Verification: Approved but still Restricted".
I have multiple communities that are restricted, should I submit one verification entry for each?
I have multiple communities that are restricted, should I submit one verification entry for each?
You may only submit the verification form once. All communities under your account will be assessed based on this single submission, and the information you provide will apply to every community you manage.
Will I receive an email once I am cleared for verification?
Will I receive an email once I am cleared for verification?
There will be no email sent however the "Verify Now" banner in your community will be removed.