Community managers who begin earning on Nas.io may be required to fulfill additional requirements set by the Risk and Compliance team before the payout can be released.
Note: This is different from the Initial Verification form (attached in the "Verify Now" button). If you have answered and passed the initial verification, you can still be required to answer this form. Remember, this is for releasing payouts.
You will be contacted through the email address connected to your community if you are required to complete payout verification.
Please expect a delay in your payout if your community is required to submit Payout Verification. Once your community is cleared, processing may take longer than usual, depending on the evaluation process and how promptly we receive the necessary information from you.
Why is completing the Payout Verification form required before receiving my payout?
It means we require additional information to ensure it meets the criteria for payout. Your community may be under review due to the following:
flagged by the system for possible violation in community guidelines
paid empty products
unclear community and product descriptions
paid community but no connected chat; no published products, challenges, or events; no latest update in Feed
pricing is too high but not justifiable with the products/services published
uses Nas.io as a payment gateway only
transactions made in the community are flagged by Compliance team
Payout Verification Form
You are required to provide complete information and necessary documents, depending on what we require from you.
Community Link
Copy the link from your portal by going to your community Settings > Business Page > Business Page URL.
Email Address
Ensure that the email address you input in the form is the same as what you used to create the community
Country
Enter the country of your citizenship or where you are originally from. If you're from Venezuela, you will be prompted to a disclaimer regarding your bank details.
Residential Address
Please provide your full current residential address, including street name and number, city or town, state or province (if applicable), postal/ZIP code, and country. This will also be used for validation once you're eligible for payout.
Social media links
Attach any social media links that will support the legitimacy of your services or verify your identity. It may be your Facebook page, Instagram, Tiktok, X, etc. If your business has no social media accounts, attach the link of your Facebook or Instagram profiles.
ID Type
Select the type of government-issued ID you are submitting.
Valid National ID/Passport
Ensure the photo is clear and that all details are easily readable.
Selfie holding a valid ID
Including a selfie with your ID is a must. It increases your chances of getting approved. Please make sure both your selfie and ID are clear and easy to read in the photo.
Proof of Address
Upload a valid document showing your full name and residential address.
Accepted documents include utility bills, bank statements, official government letters, or any statement issued within the last 3 months. Ensure all details are clearly visible.
Bank Statement with Legal Name and Address
Upload a recent bank statement (issued within the last 3 months) that clearly shows your full legal name and complete residential address. All details must be visible and unedited.
Community Focus and Offerings
Briefly describe what your community is about and the services, content, or value you provide to your members.
Upload Proof of Ownership / Rights to Sell
Please provide documentation that confirms you own the content, product, or material you are selling, or that you have the legal rights and permission to distribute it. This may include licenses, written consent, purchase receipts, or original creation files. All details must be visible.
Rationale Behind Pricing and Fees
Explain how you determined your pricing, including what members receive, the value provided, and any factors that influenced your chosen rates.
Website and Testimonials
Share any links to your official website, portfolio, or member testimonials that help verify your services and demonstrate the value you provide.
What should I expect after submitting the form?
Your responses will be reviewed and evaluated within 2–3 business days, and you will receive the results via email.
If you're cleared for payout, processing times will depend on the date of your approval.
However, if your community does not meet compliance requirements, your payouts will not be processed and further investigation may be needed.
Frequently Asked Questions (FAQs)
What happens when I receive an email asking me to accomplish a Payout Verification form?
What happens when I receive an email asking me to accomplish a Payout Verification form?
It means that your community is currently under review and our team needs more information about your community and products. With this, your payout is put on hold and may not be processed within the usual processing time.
Note: If we do not receive a form submission, your community will be restricted and you will not be able to accept payments from your members. Once your community has been cleared for payout, the restriction will be lifted.
I already answered a verification form. Why do I need to answer a new form again before I receive my payout?
I already answered a verification form. Why do I need to answer a new form again before I receive my payout?
You are required to complete the Payout Verification Form, which is different and separate from the initial verification you previously submitted. This additional step is necessary because we need more detailed information about you and your community before any payout can be released. The purpose of this verification is to confirm that your community’s activities fully comply with our platform standards as well as the guidelines set by our payment and financial partners. Completing this form helps us ensure the safe and legitimate processing of your payout.
I didn't receive my payout within the usual processing time. What happened?
I didn't receive my payout within the usual processing time. What happened?
Please check your email as you may have received a notification from our team requiring you to answer Payout Verification form.
Is it possible that I will be required to submit the Payout Verification form again next month?
Is it possible that I will be required to submit the Payout Verification form again next month?
Yes, your community may still be under review next month or the following months. When this happens, you are required to complete the form again for a new evaluation process. Your previous entry and result may or may not affect your new case, depending on its nature.
I'm rejected and it says that my earnings will be refunded to members. Why do you have to refund my earnings?
I'm rejected and it says that my earnings will be refunded to members. Why do you have to refund my earnings?
Our team conducts a detailed investigation into your community’s activities. During this review, we identified probable cause that the earnings should be returned to your members, based on indicators of violations and patterns that were also flagged by our payment partners.
When these types of concerns arise, we are required to prioritize member protection and uphold the standards set by our payment partners. As a result, we are complied to refund all affected payments back to the members.
I already delivered the services/products to members, can I appeal to not refund my earnings?
I already delivered the services/products to members, can I appeal to not refund my earnings?
While we understand that you already provided the services/products to your members, however, if the final decision is to refund your earnings, it is the necessary step to uphold transparency, protect the integrity of the platform, and comply with legal and financial standards.
Nas.io operates in partnership with banks and gateway partners who are obligated to flag transactions that appear suspicious or fall outside of regulatory guidelines. When this happens, especially when there are violations of Nas.io policies, we are required to take action, such as issuing refunds, to protect all parties involved.
As a workaround to receive the payments for the services you delivered, we highly suggest that you communicate with your members directly and discuss alternate way of paying you outside the platform.
Where can I send a follow up regarding my payout status?
Where can I send a follow up regarding my payout status?
Feel free to reach out on help@nas.io and mention that you're following up your payout for the month.