WhatsApp Direct Messages (Magic Reach)

🔥 Quick Summary

WhatsApp Magic Reach allows you to send bulk direct messages (DMs) to your community members' phones instantly.

Best for: Urgent announcements, event reminders, and high-priority offers.
Cost: Uses a "Credits" system. You get a free monthly allowance, then top up as needed.
Safety: Strict anti-spam rules apply to protect your number.

Instead of creating a group chat where everyone talks over each other, Magic Reach sends a 1-on-1 private message to each member individually.

For Business Owners: You write one message, hit send, and it lands in multiple members’ inboxes.
For Members: It looks like a personal DM from you. It feels exclusive and urgent.

Insight: To use WhatsApp Direct Message, collect phone numbers from your members by enabling phone collection in the Member Access settings.

If you haven’t completed linking your WhatsApp group to your Nas.io account, click here.

Go to Marketing → Magic Reach.
+ New Message
Select your Cohort: You can filter the message recipient to all members, tier type or plan type.
Choose the channel: Select WhatsApp DM
Compose & Send Now: Type your message (keep it short!) and send.

💡 Pro Tip: Filter your audience to exclude members who haven't provided a phone number to save time.

Unlike Email (which is free on Nas.io), WhatsApp charges for API usage.

Note: Before you send a WhatsApp direct message, hover to the WhatsApp DM option to see your remaining credits.

Pro and Platinum plans include free WhatsApp DM credits - as monthly credits.
- Pro Plan: 500 WhatsApp DMs
- Platinum Plan: 1,000 WhatsApp DMs
Credits expire on a monthly basis
If you exhaust your monthly DM credits or the monthly cycle has passed from your previous top up, you'll need to purchase one of our paid message packages below to continue sending messages via WhatsApp.

Plan	Number of additional messages	Price	Payment Links
Pro	500 Messages = $0.06 x 500 ($30) - Pro users	$30	https://nas.io/upgrades/zerolink/500-whatsapp-messages-pro
Platinum	500 Messages = $0.04 x 500 ($20) - Platinum users	$20	https://nas.io/upgrades/zerolink/500-whatsapp-messages-platinum

Cost Calculation: 1 Credit = 1 Message sent to 1 Member. (Sending to 50 people = 50 Credits).

WhatsApp is very strict about spam. To prevent your number from being banned:

Zero Tolerance for Harm: All messages are scanned. Sending scams or harmful content will result in an immediate and permanent ban.
Respect Opt-Outs: If a member asks you to stop, you must stop messaging them immediately.
Avoid Spammy Tactics: Do not use aggressive sales language (e.g., "BUY NOW!!!"). This content provides a bad experience and may get your number flagged by WhatsApp.

⚠️ Warning: If users report your message as spam, WhatsApp (Meta) may ban your phone number. Nas.io cannot restore a banned number.

When a member replies to your Magic Reach DM, the message does NOT go to the Nas.io dashboard.

Destination: The reply goes directly to the WhatsApp App on your phone (the number you connected to).
Management: You continue the 1-on-1 conversation natively in WhatsApp.
Benefit: This allows you to close sales or answer support questions personally.

Direct & Personal: Magic Reach sends individual 1-on-1 DMs to members, not a group chat blast.
Cost: This is a premium feature using a "Credit" system. Pro/Platinum plans get a monthly allowance, with top-ups available.
Strict Safety: Do not send spam or aggressive sales content. WhatsApp (Meta) has a zero-tolerance policy and can permanently ban numbers.
Replies: When a member replies, the message goes straight to your personal WhatsApp app, allowing you to manage the conversation manually.

Q: Does WhatsApp DM Magic Reach cost money?
A: Yes. Sending messages uses credits. The number of credits used depends on how many messages you send.
Q: Can I send messages to a WhatsApp group?
A: No. WhatsApp DM Magic Reach only sends direct messages to individual users, not groups.
Q: Can I send a video using WhatsApp DM Magic Reach?
A: No. At the moment, only text messages are supported.
Q: What happens if I try to send an attachment?
A: Attachments are not supported. Messages with attachments will not be sent.
Q: Can I customize the message?
A: Yes. You can write and customize your message before sending it.
Q: Does the message come from my WhatsApp number?
A: No. Messages are sent from Nas.io’s WhatsApp number, not your personal or business number.
Q: How do I get more credits?
You can purchase additional credits directly from your Nas.io dashboard when needed.
Q: What if a member didn't provide a phone number?
A: The system will automatically skip them. You will not be charged credits for failed sends to invalid numbers.
Q: Can I use a different number for sending?
A: Yes, you can disconnect your current number and link a new one in the settings, but previous conversation history will remain on the old phone.
Q: Do my credits expire?
A: Yes, credits expire on a monthly basis. Additional credits can be purchased through the payment links provided in this article

If you have questions or need help, you can: