Nas.io Community Free Trial & Discounts Guide

Are you a Community Manager (CM) on Nas.io looking to provide your potential members with a taste of your community before committing to a paid subscription? Or offer discounts for your products inside Nas.io?

We got you!

Nas.io Communities now offers a feature that allows you to create free trial or discount periods with limited durations, giving your members a chance to experience the value you offer.

In this guide, we'll walk you through how to utilize this new feature and make the most of it.

How to create free trials and discounts for community subscriptions

Login to your portal here
Go to the Settings tab
Click on the Member Access tab
Scroll down a bit and you will be given 2 options where you can either create a discount or offer a free trial. click on your preferred option

Creating Free trial code for your community subscriptions

Select the Free trial option
In the Discount field, input the discount code you would like to use.
Free trial duration can be set up as follows:
- 7 days
- 14 days
- 30 days (1 month)
You can put a checkmark on "Limit number of redemptions if you wish to have it used by a limited number of people and type in the number of redemptions you will allow for this code. Otherwise, keep it unticked so there is no limit.
Click on Add button and you should see a pop-up that it has been created at the bottom of the screen:
If a user registers under the free trial code, they will see the following on the checkout page:
- How much is due to be paid today
- Start and end date of their free trial
- When they will get charged
- How much is the membership price moving forward.
Members will only get charged after the free trial ends.

Creating Discount codes for your community subscriptions

Select the Discount option
In the Discount field, input the discount code you would like to use.
Type in the Percentage value you would like to implement for the discount code you are creating.
Discount duration can be set up as follows:
- Forever
- First month
- First 3 months
- First 6 months
- First year
You can put a checkmark on "Limit number of redemptions if you wish to have it used by a limited number of people and type in the number of redemptions you will allow for this code. Otherwise, keep it unticked so there is no limit.
Review the summary provided at the bottom
Click on Add button and you should see a pop-up that it has been created at the bottom of the screen:
Depending on the discount duration, members will only get charged with regular membership fee after the discount duration ends. Unless, it is set to forever, then the member will be paying at a discounted price for their membership forever.
If a user registers under the discount code, they will see the following on the checkout page:
- How much is due to be paid today
- How much is the membership price moving forward.
- When they will get charged

For Application-based Communities - free Trial Starts After CM Approval

For application-based communities offering free trials, the users would be asked to complete the application form as usual. The trial period will commence only after Community Managers/CM approves the application of the user.

The community's public page will display that a free trial is available. Users can check out, and input their card details, but they won't be charged for a subscription. The trial will begin when the CM approves the application, and members will be charged only after the trial period ends.

Notification of Trial Ending

Nas.io will notify members via email 3 days before their trial period ends, giving them ample time to decide whether to continue with the subscription.

Note: As of the moment, this feature is available for new communities.

Nas.io Communities Free Trial Access and discount features are designed to enhance your community's growth by giving potential members the opportunity to experience what you have to offer before making a financial commitment. Utilize these features to attract new members and create a more engaging and vibrant community.

If you have any questions or need further assistance, feel free to contact our support team via the chat icon inside your portal or email us at hello@nas.io.

Filtering out members who are under free trial

In the Members tab, you can find and export a list of members who are under free trial using the subscription payment filter.

How to create discounts for community products

You should be able to create a discount code for any product offers you have in the product tab.

Click on Add discount
Set the discount code you would like to use in the Discount field
Type in the Percentage value you would like to implement for the discount code you are creating.
You can put a checkmark on "Limit number of redemptions if you wish to have it used by a limited number of people and type in the number of redemptions you will allow for this code. Otherwise, keep it unticked so there is no limit.
Click on Save button at the bottom of the page to ensure that the discount code will be activated.

Managing free trial and discount codes for my community membership/products

Go to Money section > Discount tab
You should see all the discount codes you have created for your community
Hover your mouse to the right side of the discount line item and you should see the option to do the following:
- Copy the purchase link with the discount applied already on the checkout page
- 3 dots icon will give you the option to disable the discount/free trial code

Once a user uses the purchase link with a discount code, they should see the discounted amount already on the community public page:

E.g. Sample discount 50% for the first 6 months

Frequently Asked Questions:

Can a user cancel their subscription during free trial?

Yes, users have the flexibility to cancel their subscription at any time during the free trial period without incurring any charges. If a user decides that the community isn't the right fit for them, they can simply cancel their subscription in the Member portal, and they won't be billed when the trial ends.

What happens at the end of the Free trial?

At the end of the Free Trial, Nas.io will attempt to charge the member's payment method registered when they sign up for the free trial.

What happens to those who unsubscribe or are removed during the Free trial period? Are they removed from the WhatsApp group?

Users who unsubscribe or are removed during the Free trial period will continue to have access to the community (Nas.io portal and community chat e.g WhatsApp) until the trial ends. However, they will be removed from the community at the end of their Free trial.

What happens if the payment fails after the Free trial ends?

If a payment fails after the Free trial ends, we will send the member an email notification regarding the failed payment. Nas.io will also automatically retry to charge their card if the member has chosen the card payment option.

Are Free Trial members notified of the upcoming payment?

Yes, all Free trial members will receive an email notification 3 days before the scheduled payment date. It will give them more time to decide whether if they like what the community is offering them.

Are the free trial days included in the membership duration?

The paid membership will begin after the trial ends. This will depend on the available free trial offer by the community (monthly or annual, whichever interval is applicable/member selected during registration)