Nas.io allows you to integrate your WhatsApp groups to enhance member engagement and streamline communication. Follow this guide to connect your WhatsApp group with your Nas.io community.
WhatsApp Integration Overview
WhatsApp is ideal for smaller communities with fewer than 1000 members. If your community exceeds this size, consider using Discord for better scalability. With WhatsApp integration, you can connect both new and existing WhatsApp groups.
Benefits of WhatsApp Integration:
Community Size:
WhatsApp Group: Up to 1024 members.
WhatsApp Community Announcement Group: Up to 5000 members.
Perfect For: Smaller, more intimate communities.
Simple Setup: Easy to integrate with just a link.
Widely Used: WhatsApp is a familiar platform to most members, ensuring ease of use.
How to Set Up WhatsApp Integration
Steps to Connect Your WhatsApp Group:
Go to Nas.io Dashboard:
Navigate to Settings > Chat in the Nas.io Dashboard.
Select Connect WhatsApp:
Click on Connect WhatsApp to initiate the integration.
For Existing WhatsApp Groups:
Open your WhatsApp group on your mobile device.
Tap on Group Info at the top of the screen.
Scroll down to Participants and select Invite to Group via Link.
Copy the generated invite link.
Paste the Link in Nas.io:
Paste the copied link into the Connect WhatsApp field on Nas.io.
Click Continue to complete the process.
Announce the Integration:
Your members will now be able to join the WhatsApp group directly via the link provided in Nas.io.
Additional Notes
For New WhatsApp Groups: If you’re starting a new WhatsApp group, follow the same steps to generate the group invite link and integrate it into Nas.io.
Group Moderation: As the community admin, you’ll be responsible for managing your WhatsApp group, including approving new members and removing unsubscribed member, if required.
FAQ
Q: I cannot integrate WhatsApp into my Nas.io community through mobile. Why?
A: Currently, WhatsApp group integration is only available through the Nas.io desktop version. You’ll need to use the desktop interface to complete the integration process.
Q: Can I link multiple chat groups with one community?
A: At the moment, each community can only be linked to one chat group.
Q: I created a WhatsApp community in my WhatsApp account with multiple groups linked to it. Which one should I link to my Nas.io community?
A: Great Question! If you create a community on WhatsApp, it will automatically create an announcement group for your community.
E.g.
It would be best if you could link the general/main group you are using on this WhatsApp community with multiple groups. In the case below, we linked the General Test Community group. To link the general/main group in your Nas.io community, follow steps above. Make sure that the link is for the General group and not for the WhatsApp community.
If we set it up this way, when a new member joins your community in Nas.io and click the WhatsApp community link in the portal, they will be added to the General group and to your announcement group at the same time.
If you want them to join other groups within the WhatsApp community you created (aside from the general and announcement groups), you may need to ask them to join those groups separately. Admitting people on those groups will depend on the settings you have in your WhatsApp group.
For more details about WhatsApp group settings, click here
Q: Where do I go if I encounter a problem with WhatsApp integration?
A: Please contact your account manager, or email help@nas.io and share a screenshot or screen recording of the issue/error so our team can provide you with technical support.
By following these simple steps, you’ll integrate your WhatsApp group with Nas.io, making it easy to manage your community and increase member engagement.