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What is WhatsApp Direct Message via Magic Reach?
Community Managers can now send direct WhatsApp messages to community members who have added their phone numbers on Nas.io. It works like a WhatsApp broadcast service, allowing you to "reach all your members in just 2 clicks."
Why use WhatsApp Direct Message on Nas.io?
High Reach: Nas.io WhatsApp DMs are delivered to up to 80% of recipients, far exceeding the <20% email open rates or social media reach.
Better Engagement: More people engage with WhatsApp messages compared to emails, social posts, or even paid ads.
Hassle-Free: No need to manually save numbers one-by-one.
Effortless Messaging: Send messages directly to your member list on Nas.io without the need to save WhatsApp numbers individually. All your contacts are in one place, allowing you to easily select members with phone numbers and send messages instantly.
How WhatsApp Direct Message Works
✅ To use WhatsApp DM with Magic Reach:
Collect phone numbers from your members by enabling phone collection in the Member Access settings.
Web: Go to Settings > Member Access > Collect Additional Information > Add Questions
Mobile App: Go to Manage > Settings > Member Access > Collect Additional Information > Add Questions
Phone numbers will be collected when users join your community or purchase products.
How do members receive the message?
All messages will come from verified account - Nas.io Official (with a green tick).
They will see your community name and subject only before they click "Yes, read more!" to see the full message
[Inspired]Pro Tip:
Inform your community that they will receive messages from Nas.io official in the group (you can message us if you want to upgrade and add more WhatsApp Direct limit.)
Make sure the subject is clear for them to click "Yes, read more!"
📝 WhatsApp Message Credits by Plan
Basic | Pro | Platinum |
0 | 500 | 1000 |
Currently, only Pro and Platinum plans include free WhatsApp DM credits—as one-time lifetime credits.
Pro Plan: 500 lifetime WhatsApp DMs
Platinum Plan: 1,000 lifetime WhatsApp DMs
📌 What happens once you've used all your credits?
If you exhaust your lifetime DM credits, you'll need to purchase one of our paid message packages below to continue sending messages via WhatsApp.
International Pricing
Tier | Number of additional messages | Price | Payment Links |
Nas.io Pro | 500 Messages = $0.06 x 500 ($30) - Pro users | $30 | |
Nas.io Platinum | 500 Messages = $0.04 x 500 ($20) - Platinum users | $20 |
India Pricing
Number of additional messages | Price | Payment Links |
500 Messages = INR 1,099 (India) | INR 1,0999 |
💡How to upgrade your WhatsApp DM limit?
Step 1: Click on the payment link corresponds to your plan tier.
Step 2: Please suffice all necessary details for payment.
Step 3: Your WhatsApp gets unlocked within 24 hours
For any questions, please kindly contact our support team via help@nas.io or through the support chat in your community manager portal.
WhatsApp Message Guidelines
Nas.io takes the safety of members on the platform very seriously to ensure that your community members have a secure and enjoyable experience, by putting in extra mechanisms to prevent distribution of harmful content through our messaging services.
Please kindly note that messages (via both WhatsApp and Email) containing possible fraud/phishing/scam or similar harmful content will be detected and blocked to subject for review by our team. If we confirm that you attempt to send out harmful content, your community will be blocked and you will be banned from using Nas.io forever.
The WhatsApp Direct Message is primarily designed for our community managers to interact directly with your members. Therefore, we have placed a limit on the number of messages that you can send to users that are neither members of your community on Nas.io or WhatsApp group, due to privacy concern.
FAQs
Will the message be sent using my own WhatsApp number, or through Nas.io's official WhatsApp account?
Will the message be sent using my own WhatsApp number, or through Nas.io's official WhatsApp account?
To streamline the process, the message will be sent out under Nas.io Official WhatsApp account. This account will be verified with a green tick by WhatsApp, so your member can feel safe that it is coming from your community via us. We understand that the process of obtaining a verified WhatsApp business number takes time and not all community managers will be able to obtain a number just yet, hence we want to remove this hassle for you.
What text formatting does this feature support?
What text formatting does this feature support?
We currently support:
Line break
Italic texts
Bold texts
We do not support underlined text in this version. We are working on enabling this soon.
Are images supported?
Are images supported?
Yes. We support images and they will be attached to the end of your text on WhatsApp.
Are emojis supported?
Are emojis supported?
Yes, WhatsApp supported emojis 😁🥰😎🤩🤯 Feel free to use them and make your message fun!
Can the members reply to the message and can I see their replies?
Can the members reply to the message and can I see their replies?
Currently the feature is designed to be a one-way broadcast. We do add a footer in the message to inform your members that this is a broadcast via Nas.io and hence they should reach out to their community managers directly shall they have any question.
Are my messages secured via Nas.io?
Are my messages secured via Nas.io?
We use the Whatsapp Business API and all messages are secured under WhatsApp standard. We also take security seriously at Nas.io to make sure not just messages but all users' data are tightly secured and protected.
Buttons are not showing on my WhatsApp DM
Buttons are not showing on my WhatsApp DM
Unfortunately, it is a Whatsapp limitation where buttons with link are not reflecting on the messages sent via WhatsApp Magic Reach DM. We strongly suggest for you to use link instead to make sure your audience can receive the links.