In this article
🔥 Quick Summary
We know that when technology breaks, you need a human, not a robot. At Nas.io, we don't hide our support team behind complicated forms.
You can reach us via Live Chat/WhatsApp (for urgent issues), Email (for general inquiries), or use our Help Center (for self-service).
💬 Option 1: WhatsApp & Live Chat
If you are facing a technical error, a payment issue, or a bug, this is the quickest way to reach a human support agent.
Where to find it: Look for the Chat Bubble Icon in the bottom-right corner of your dashboard (both Web and Mobile).
How it works:
Click the bubble.
Select WhatsApp (recommended for mobile users) or Live Chat.
Describe your issue.
⚠️ Urgent Note: If your issue requires immediate attention (e.g., you are unable to make a payment or unable to check out a product), please reach out through this channel ASAP. Do not use email for critical blockers.
📧 Option 2: Email Support
If you prefer email correspondence or have a non-urgent inquiry that requires detailed explanation, you can write to us directly.
Email Address: help@nas.io
Best For: Detailed bug reports, account administration requests, or non-urgent general questions.
📖 Option 3: The Help Center
Prefer to figure it out yourself? Our Help Center is a searchable library of every feature on the platform.
Where to find it: Go to help.nas.io.
How it works: Type your keyword (e.g., "Refund," "Pixel," "Challenge") into the search bar.
Best For: "How-to" guides, setting up new features, and understanding billing policies.
Note: You are reading the Help Center right now!
👥 Option 4: The Business Community
We run our own community on Nas.io specifically for Community Managers and Business Owners.
Where to find it: Go to the business you need help with and click the community tab.
How it works: Post your question in the Feed for community advice or DM the admins.
Best For: Networking, product feedback, and hearing how other business owners use the platform.
👀 How Our Support Team Works
To ensure everyone gets fair and fast assistance, here is how we manage inquiries:
First Come, First Served: Responses are handled in the order they arrive. Sending multiple messages won't bump you up the queue, but we promise to get to you as fast as possible!
Issue Resolution vs. Strategy: Our Support Team is here to fix technical issues (bugs, payments, login errors).
Need Strategy Help? If you need advice on how to grow your community or price your products, please use the AI Co-Founder tool or email us specifically for strategic advice.
Evidence is Key: We highly encourage you to include screenshots or screen recordings whenever possible. This helps us diagnose the problem instantly without asking 10 follow-up questions.
⚡ Pro Tip: How to get a faster reply
Our support team resolves hundreds of tickets a day. To jump to the front of the line and avoid back-and-forth questions, please include these 3 things in your first message:
The Email Address: The exact email you use to log in (or the email of the member having issues).
Visual Proof: A screenshot or video recording of the error message or the screen where you are stuck.
Context: Instead of saying "It's not working," say "I tried to upload a video to my Course, but it stopped at 90% and showed Error 404."
📝 Summary Table: Which channel should I use?
If you have... | Use this channel |
A Critical Bug / Payment Failure | WhatsApp / Chat Widget |
A "How do I set this up?" Question | Help Center |
A Feature Request / Feedback | Business Community |
A Login Issue | WhatsApp / Chat Widget |