Click aquí para el artículo en español https://help.nas.io/en/articles/9859493-devoluciones-y-disputas-por-miembros
When you purchase a product or membership on Nas.io, you are buying directly from a Business Owner/Manager. They are responsible for setting the offerings, prices, and refund policies for their Business.
Nas.io provides the platform that powers these transactions and helps create a safe and seamless experience for both Business Owners/Managers and members. While we don’t sell products directly, our role is to support you whenever issues arise, especially in cases related to fraud or security concerns.
Our goal at Nas.io is to ensure that every member enjoys a safe and reliable experience. While your purchases are handled by the Business Owner/Manager, you can count on us to assist if something doesn’t go as expected.
Refund request
Members can request a refund in Nas.io through their Business Owner/Manager only, as it can only be submitted through the Nas.io Business portal.
Refund requests are processed only if they are approved and submitted by the Business Owner/Manager. This business-specific approach ensures that refund requests are reviewed within the context of the policies and expectations set by each Business on Nas.io.
Reasons for refund requests
The member was unable to unsubscribe
The member was double-charged
The member was charged incorrectly
The promo code was not working
The event was cancelled
How to Request a Refund
Refund requests on Nas.io are handled directly through your Business Owner/Manager. Here’s how you can reach out and what steps to follow:
1. Log in to the Member Portal or the Nas.io App
This ensures you have access to all your Business features.
2. Contact the Business Owner/Manager
Some Businesses may have a group chat, which you can find under the Business tab.
If no group chat is available, you can reach out directly to your Business Owner/Manager via their email.
You can also log into the Member Portal or the Nas.io app, go to the Feed tab, and comment on one of your Business Owner/Manager’s posts.
You may also send a message via WhatsApp or email help@nas.io if you need assistance.
3. Send a Clear Request
Share your reason for requesting a refund.
The Business Owner/Manager will review your request and, if it meets the Business’s refund policies, they can approve and submit it for processing.
If You Do Not Receive a Reply
If the Business Owner/Manager does not respond within a reasonable time, you can reach out to Nas.io directly. To help us assist you, please provide proof such as:
Inability to access the product you paid for
Empty or incomplete files received
Screenshots of your previous communication attempts
This information helps us advocate on your behalf and move your request forward.
Important Note
Refund requests are a mutual agreement between you and the Business Owner/Manager. To help your request move forward smoothly, be sure to provide a clear and valid reason when submitting it.
All requests are reviewed in line with your Business’s Terms & Conditions. If there is proof of a violation of these terms, the case will be resolved in favor of the member who has complied with the policy.
Refund Processing Timeline
Once the Business Owner/Manager submits a refund request, it generally takes 3–5 business days to review and process.
Please note that during the payout blockout period — the last three working days and the first three working days of each month — refund processing may take slightly longer. This blockout period ensures that all Business payouts are completed smoothly and without errors.
Disputes
The fastest and most effective way to resolve any payment concerns on Nas.io is to request a refund directly through your Business Owner/Manager. This ensures your case is reviewed in the context of the Business’s policies and usually takes just a few business days to process.
Filing a dispute with your bank, on the other hand, can take 30–90 days before a decision is made, and the outcome is not always guaranteed. Choosing a refund request first helps you avoid long waits and gives you and your Business Owner/Manager the chance to agree on a quick resolution.
If for any reason your Business Owner/Manager is not responsive, you can contact us at help@nas.io. Our team can assist in contacting your Business Owner/Manager and guide you on the next steps to ensure your concern is properly addressed.
Frequently Asked Questions (FAQs)
Q: If my refund request is already approved and my Business Owner/Manager has submitted it, how long will it take to be processed?
A: Refund requests are reviewed within 3–5 business days. Once completed, Business Owners/Managers are notified via email. Refunds will be credited back to the member’s account within 5–10 working days, depending on the bank’s processing capabilities.
Q: My Business Owner/Manager declined my refund request. What should I do?
A: Refund requests must be approved and submitted by your Business Owner/Manager before we can process them.
If you believe the promised service or product was not delivered, you can contact us at help@nas.io. Please include screenshots of your conversations and any supporting documents so we can better understand your case and assist you further.
Q: Can I request a refund if I just changed my mind and want my money back?
A: As long as your Business Owner/Manager approves your refund request and submits it through the Business portal, we will proceed with processing your refund.
Q: My Business Owner/Manager is not replying to the group chat or email. What should I do?
A: Escalate your case to help@nas.io. Attach screenshots of your messages to your Business Owner/Manager and clearly explain your reason for requesting a refund.
Q: I want to withdraw the dispute I filed with my bank. How can I cancel it?
A: Contact your Business Owner/Manager through your group chat and inform them that you would like to cancel the dispute you filed.
If there is no group chat available, send an email to help@nas.io about your dispute withdrawal and clearly state your reason for cancelling.