When you purchase a product or membership on Nas.io, you are buying directly from the community or business owner (your community manager). They are responsible for setting the offerings, prices, and refund policies for their community.

Nas.io provides the platform that powers these transactions and helps create a safe and seamless experience for both community managers and members. While we don’t sell products directly, our role is to support you whenever issues arise, especially in cases related to fraud or security concerns.

Our goal at Nas.io is to ensure that every member enjoys a safe and reliable experience. While your purchases are handled by the community, you can count on us to assist if something doesn’t go as expected.

Refund request

Community members can request a refund in Nas.io through their community managers only, as it can only be submitted through the community manager's portal. Refund requests are only processed if they are approved and submitted by the community manager. This community-specific approach ensures that refund requests are reviewed within the context of the policies and expectations set by individual communities on Nas.io.

Refund requests on Nas.io are handled directly through your community manager. Here’s how you can reach out and what steps to follow:

1. Log in to the member’s portal or the Nas.io app.
• This ensures you have access to all your community features.

2. Contact your community manager.
• Some communities may have a group chat, which you can find under the Community tab.

• If no group chat is available, you can reach out directly to your Community Manager via their email. Send a message to help@nas.io to get your CM's email address.

• You can also log into the member's portal or via the Nas.io app. Go to the "Feed" tab and comment on one of your community manager's posts.

3. Send a clear request
• Share your reason for requesting a refund
• Your community manager will review your request and, if it meets the community’s refund policies, they can approve and submit it for processing.
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​If You Do Not Receive a Reply
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If your community manager does not respond within a reasonable time, you can reach out to Nas.io directly. To help us assist you, please provide proof such as:

• Inability to access the product you paid for
• Empty or incomplete files received
• Screenshots of your previous communication attempts
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This information helps us advocate on your behalf and move your request forward.
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Refund Processing Timeline

Once your community manager submits a refund request, it generally takes 3–5 business days to review and process.

Please note that during the payout blockout period, which will be on the last three working days and the first three working days of each month, refund processing may take a little longer. This blockout period is in place to ensure that all community payouts are completed smoothly and without errors.

The fastest and most effective way to resolve any payment concerns on Nas.io is to request a refund directly through your community manager. This ensures your case is reviewed in the context of your community’s policies and usually takes just a few business days to process.

Filing a dispute with your bank, on the other hand, can take 30–90 days before a decision is made, and the outcome is not always guaranteed. Choosing a refund request first helps you avoid long waits and gives you and your community manager the chance to agree on a quick resolution.

If for any reason your community manager is not responsive, you can contact us at help@nas.io. The team can assist in contacting your community manager and guide you on the next steps to ensure your concern is properly addressed.
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