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Maximize your Challenge and Elevate Your Community Earnings: Upsell Paid Memberships and Products!
Maximize your Challenge and Elevate Your Community Earnings: Upsell Paid Memberships and Products!
Updated over 2 months ago

For the Spanish Article click here https://help.nas.io/en/articles/9957189-maximiza-tu-reto-y-eleva-los-ingresos-de-tu-comunidad-ofrece-membresias-y-productos-de-pago

We’re thrilled to announce another game-changing feature that empowers Community Managers (CMs) like never before!

With our latest update, you can now seamlessly upsell paid products and memberships directly within your Challenges, available on both web and app platforms. This new capability not only enhances the user experience but also opens up new avenues for engagement and revenue generation. Whether you're looking to offer exclusive content, additional resources, or premium memberships, this feature is designed to help you maximize the value of your community!

Creating an Upsell

  1. Log in to your Manager's Portal.

  2. Go to Challenges tab. Click your existing challenge or create a new challenge.

  3. Go to Checkpoints > Upsell > Add an Upsell.

    4. CM can create an upsell by clicking on the "Add an upsell" button in the challenge management page.

Selecting products/membership to upsell

When creating an upsell, the CM can choose any paid product within their community, or any paid memberships in other communities that the user is a CM/owner of.

This will help you encourage your members to purchase any existing products within your community and/or subscribe to your other paid community (if applicable).

NOTE: To add a membership as an upsell, the user has to be a community manager or owner of the community. Make sure the email you're using is either of the two to proceed with upselling.

Creating new product to upsell

If your community has no existing product, CMs can quickly create a new one to upsell.

NOTE: Creating a new product to upsell is only applicable if your community has no existing products. This feature is also only available through web. It is not yet supported in Nas.io app.

Adding a discount

CM can also choose to add a discount, which includes the discount percentage off and an optional expiration date.

Tip: Upsells are most effective when paired with a limited time offer.

Choosing when to show the upsell

The CM can choose to show the upsell in two ways:

  1. After a user joins the challenge

    • This would show up to members after they have completed the checkout/registration for the challenge

  2. After completing a checkpoint

    • This would show up to members after they manually complete the checkpoint or checkpoint submission.

Reminder: CM can only create one upsell per trigger. For example, you want to upsell both a product and membership at the same time after joining the challenge. It won't be possible. You need to create another separate upsell for your membership. This time, after completing a certain checkpoint since after joining the challenge is not an option anymore. (TRIAL ONLY in the sample is a community subscription).

Note: CM can create multiple upsells in the community and can add the same product for each upsell.

Upsell title and description

CM must add an upsell title. The upsell won't be saved if there's no title. Description is optional. This would help members to know more about the product/membership you're upselling so better to maximize this feature.

Previewing the upsell

CM can choose to preview the upsell before creating the upsell to get an idea of what the member would see.

Upsell dashboard

CM can see all the upsell they have created.

What do members see?

When does it trigger?

  • Members would see the upsell popup after it triggers

    • After joining the challenge

    • After completing a checkpoint

After dismissing the upsell

  • Members can still see the upsell in the challenge page as long as they have not purchased the upsell.

In the checkout

  • Members would be able to see any discount (if CM added a discount code) in the checkout

Important notes:

  1. Users who have the upsell link but are not eligible (not a participant of the challenge AND have not triggered the upsell) will have the upsell removed.
    ​
    For example, an upsell product has 20% discount. Even if the user has the upsell link, he can only purchase the product in its normal price and not with the offer (if a discount applies).

  2. Users who are eligible (participants of the challenge) will only see the upsell offer if they come from the challenge page and click on the upsell. If a user tries to purchase the paid product through the community page/individual product page, they will not see the offer.
    ​
    For example, if an upsell product is triggered after the first checkpoint but user, a participant of the challenge, hasn't finished the first checkpoint, the upsell won't appear. He needs to accomplish the first checkpoint before he can see the upsell product. Moreover, if user will purchase the product directly in the Products tab, the offer (discount applied if there's any) of the upsell product won't appear.


If you encounter technical errors with the Upsell feature, please send a screenshot of the error you're encountering, your community link, and email address, to hello@nas.io.

Frequently Asked Questions:

What can you upsell?

From your challenges, you can upsell courses, memberships, or events and even include a discount with an expiration date! The feature is highly flexible, enabling you to choose when to trigger the upsell, either after a participant joins or completes the challenge.

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