In this article:
Overview:
The Nas.io Community Messaging Tool enables seamless communication between community owners or managers and both members and potential members. This feature allows members to directly message you with any inquiries or requests for support, ensuring clear and immediate communication. It is enabled by default but can be disabled if necessary.
How to Enable the Messaging Feature for Your Community:
Web:
Log in to your Nas.io dashboard.
Navigate to Community.
Click on Messages.
Click the gear icon.
Toggle ON the option Allow members to send message.
Mobile:
Log in to your Nas.io dashboard.
Go to Manage.
Tap on Messages.
Click the gear icon.
Toggle ON the option Allow members to send message.
Once enabled, members will be able to send messages directly to you for inquiries.
How the Messaging Feature Works
Receiving Messages:
After enabling the feature, you’ll see the "Messages" tab in your dashboard on both web and mobile. This is where you’ll receive messages from your community members.On Web: Go to Communities tab > Click on "Messages" section
On Mobile: Go to Manage tab > Click on "Messages" section
Forwarding Messages to Nas.io Support:
If you receive a message that needs technical support you can forward these messages to Nas.io Support for further assistance, you can easily do so from the platform.To forward a message, click the "Send to Nas.io team" option within the message.
Select the messages you want to forward to Nas.io Support and click Send to Nas.io Team.
You will receive confirmation that the message has been successfully sent to Nas.io Support.
Managing Member Inquiries:
Once forwarded, Nas.io Support will handle the inquiry and respond to the member directly via email. This allows you to focus on managing your community while ensuring that issues are addressed promptly by the Nas.io Support Team.
Messages Sent to Nas.io Team You can send technical concerns related to the Nas.io app/platform, such as:
Issues in the checkout process
Login problems
any other technical concerns related to nas.io
However, DO NOT send inquiries about:
What's included in your community
Why someone should join
Product-specific offers
Only you can answer these specific community-related questions.
Status of Messages Sent to Nas.io Support Team:
Submitted: Your message has been sent to Nas.io support team.
In Progress: Nas.io support is currently addressing your inquiry. They will communicate directly with your member or lead via email. You will only see updates on the message status as the inquiry progresses.
Waiting on Customer: We are awaiting a response from the member/lead to proceed with their inquiry. This message is sent to your member/lead by email, and you will be copied if needed.
Resolved: The issue has been resolved and closed.
Benefits of the Messaging Feature:
Enhanced Communication: Easily communicate with your members and handle their inquiries.
Streamlined Support: Quickly forward messages to Nas.io Support when needed, ensuring your members get timely assistance.
Improved Member Experience: Make it easier for members to ask questions and get the support they need.
Where can users send you a message:
For Logged-in Members:
Web: Your members can go to the Community tab and click Message under the community name.
Mobile: Your members can go to the Community tab, scroll right, select the Community tab, and then click Message under the community name.
For Leads/Non-members:
Web: Leads can visit the Community’s public link, navigate to Home, and use the Ask a Question section.
Mobile: Leads can contact you via the same method on the mobile interface.
This new feature makes communication smoother and more efficient, enhancing the support experience for both you and your community members.