Welcome 👋
Nas.io Tiered Membership lets you run one community with many membership levels. Each level can unlock more content, better pricing, and extra perks – so you can serve beginners, superfans, and high-ticket clients all inside the same community.
🔥Quick Summary
Multiple membership levels in one community
Offer up to 6 tiers (e.g., Free → Bronze → Silver → Gold → VIP).Each tier is its own “package”
Different price, billing interval, approval rules, questions, emails, and product access.Easy path to grow revenue
Members can upgrade, downgrade, change billing intervals, and use discount codes.Smart product pricing
Choose between one price for everyone or different prices per tier (plus “Upgrade to Buy” for premium items).Your community is always “open”
There is always at least one active tier, so people can keep joining your world.
Tiered Membership is perfect if you want to:
Reward your most loyal members
Add premium / VIP offers
Sell products and programs more strategically
Key Sections
🤓What is Nas.io Tiered Membership?
Tiered Membership means your community has multiple levels that your members can join.
Each tier is a separate “bundle” with its own:
Name, logo, and description
Price and billing interval (monthly/quarterly/yearly)
Approval rules (auto-join or “apply first, get approved later”)
Custom questions (e.g., “What’s your main goal?”)
Custom emails (welcome, rejection, removal)
Product access and pricing rules
As a creator, you can:
Create, reorder, enable/disable, and delete tiers
Set different product prices per tier (or give higher tiers free access)
See which members are in which tier
Decide which tiers can access each product
As a member, they can:
Join any tier they’re eligible for
Upgrade to a higher tier
Downgrade to a lower tier
Change billing interval (e.g., monthly → yearly)
Apply valid discount codes at checkout
Simple idea: the higher the tier, the more they get.
🧐How many tiers can I create, and how do they work together?
How many tiers can I have?
Up to 6 tiers per community
Only one Free tier, and it must be the lowest
All other tiers are paid
Can I turn tiers on and off?
Free tier can be disabled only if you have at least one paid tier active
Paid tiers can be turned off (hidden for new sign-ups), but existing members stay in that tier until you move them
What is the tier hierarchy?
You can drag & reorder tiers in Membership Settings
Order defines what’s “higher” or “lower”:
Upgrades go up the list
Downgrades go down the list
Higher tiers can see better pricing or more products (depending on how you configure them)
What about approval-based tiers?
Each tier can be:
Approval OFF → members join instantly after checkout
Approval ON → members complete checkout → status = “pending” → you approve or reject
For approval-based tiers, you can customize:
Welcome email
Rejection email
Removal email
🤔How do members join, upgrade, or downgrade between tiers?
How does someone join a tier?
They open your membership page and pick a tier
They go through checkout
If approval is OFF → they’re added immediately
If approval is ON → they’re marked as Pending until you approve
They receive emails based on your tier settings (welcome / rejection)
What happens when a member upgrades?
Free → Paid
They’re charged right away
If the tier needs approval, payment is taken and refunded automatically if you reject
If upgrading to buy a product, membership + product can be handled in one flow
Paid → Higher Paid
If approval is OFF: they’re charged immediately
If approval is ON: Nas.io calculates the price, and they’re only charged after approval
Behind the scenes, Nas.io uses proration:
Unused days from their current tier turn into credits
Credits reduce what they pay for the new tier
What happens when a member downgrades or changes billing interval?
Downgrades (e.g., Gold → Silver)
Take effect on the next billing date
Members keep current benefits until then
There are no partial refunds
Change Billing Interval (monthly ↔ quarterly ↔ annual)
Works the same way as a scheduled change
Starts on the next billing cycle
💡How do I create and manage tiers in my community?
How do I create a new tier?
Go to Community Settings → Membership Settings
Click Add Tier
Fill in:
Tier name, logo, description
Price and billing interval
Approval required (on/off)
Optional questions for applicants
Emails (welcome, rejection, removal)
Save your changes
If you can’t create a new tier, check if you probably already have 6 tiers (the maximum).
How do I edit an existing tier?
You can update any field: name, price, billing interval, description, logo, questions, emails, approval setting.
If required fields are missing, Nas.io will highlight them and block saving until fixed.
How do I delete, enable, or disable a tier?
Delete a paid tier
If it’s the only paid tier, Nas.io will auto-enable your Free tier so the community still has one active tier
If you have multiple paid tiers, you can delete any of them
Disable a tier
Turns it off for new sign-ups
Existing members stay in that tier until you move or remove them
Free tier can only be disabled if another tier remains active
How do I reorder tiers?
Go to Membership Settings
Drag & drop tiers to reorder (e.g., Free → Silver → Gold → VIP)
This order defines your upgrade/downgrade path and can influence pricing visibility
🤔How does product pricing work with tiers?
You have two pricing modes for each product:
Option 1: “All Members” (Flat Pricing)
Use this when you want one price for everyone.
Same price for all tiers
Members must still join the lowest tier (free or paid) before purchasing
“Pay what you want” / flexible pricing is only available here
Higher tiers do not automatically get better pricing in this mode
Good for:
Simple communities
Single-tier memberships
One-off products that everyone can buy at the same price
Option 2: “By Tiers” (Per-Tier Pricing & Eligibility)
Use this when you want different prices or access per tier.
You can:
Set different prices for each tier
Give some tiers discounted or free access
Hide a product from specific tiers completely
Important rule:
The lowest eligible tier price is what non-members see publicly.
What members see:
If their tier isn’t eligible → they see “Upgrade to Buy”
If a product is only set for a lower tier, higher tiers won’t see it at all
This is useful for “Beginner only” products or low-ticket funnels
How do fees and discounts work with tiers?
Pass-on Processing Fees
If you turn on “Pass Processing Fees to Members”:
Nas.io adds the processing fee on top of:
Membership purchases
Upgrades
Product purchases
If someone upgrades mid-cycle, proration is applied first, then fees on the adjusted subtotal
Because of this, the final price might not match the “sticker” membership price exactly – that’s normal
Discount Codes
Discount codes can apply to:
All paid tiers
Only selected paid tiers
If a code doesn’t apply to a tier, the member sees:
“This code isn’t valid for this membership tier.”
When a member changes tiers:
Existing discounts do not carry over automatically
They can enter a new discount code valid for the new tier
Other Relevant Articles
These articles pair well with Tiered Membership:
Need help designing your tiers or pricing? Email us anytime at help@nas.io – our team can walk you through different setups that fit your community and business goals.
FAQs
Q: How many membership tiers can I have?
A: Up to 6 tiers per community. Only one can be Free, and it has to be the lowest tier.
Q: Why can’t I create a new tier?
A: You’ve most likely reached the 6-tier limit. Try deleting or disabling an existing tier first.
Q: Why can’t I disable my Free tier?
A: Every community must have at least one active tier. If the Free tier is your only tier, it can’t be disabled until you create another tier.
Q: My VIP member can’t see a “Beginner” product. Why?
A: That product is probably set to be eligible only for a lower tier. Higher tiers won’t see it unless you add them to the product’s eligible tiers.
Q: Why does it say “Upgrade to Buy”?
A: The member’s current tier isn’t eligible for that product. They need to upgrade to one of the tiers that can access it.
Q: Why does one member see a different price than another?
A: Their prices may be tier-based, or proration + pass-on fees were applied during an upgrade.
Q: What happens when someone downgrades?
A: The downgrade is scheduled for the next billing date. Until then, they keep their current tier benefits, and there’s no partial refund.
Q: Can I give my highest tier free access to certain products?
A: Yes. In By Tiers pricing, simply set that tier’s product price to 0 while keeping it paid for other tiers.