In this article
🔥 Quick Summary
Nas.io Tiered Membership lets you run one business with multiple membership levels.
You can:
Create up to 6 paid tiers, each with its own price and access
Let members upgrade anytime with automatic proration
Keep your community open as long as at least one tier is active
It’s best for businesses that want to:
Offer VIP or higher-value experiences
Reward loyal members
Serve members at different price points
📺 Here's a detailed walkthrough from our team
🤓 What is Tiered Membership?
Tiered Membership means your business has multiple levels that members can join. Each tier is a separate "bundle" with its own:
Identity: Name, logo, and description.
Billing: Price and interval (Monthly / Quarterly / Yearly).
Gatekeeping: Approval rules (Auto-join vs. Application-based).
Onboarding: Custom questions and emails (Welcome/Rejection).
Access: Specific permissions for products and content.
Simple idea: The higher the tier, the more value the member receives.
🧐 Tiers, Limits & Hierarchy
How many tiers can I have?
You can create up to 6 paid tiers per business community.
What is the tier hierarchy?
The order of your tiers matters. You can drag and drop them in Membership Settings.
Upgrades: Moving up the list.
Downgrades: Moving down the list.
Visuals: The order determines how they are displayed to potential members on your signup page.
Approval-Based Tiers
You can set any tier to be "Application Only."
Approval OFF: Members pay and join instantly.
Approval ON: Members complete checkout → Status becomes "Pending" → You Approve or Reject.
Note on Payments: When a member applies, they are charged upfront to reserve their spot.
If Approved: The funds settle into your account.
If Rejected: The system automatically refunds the member. [Warning: Standard processing fees may not be returned to you by the payment processor.]
🤔 How Members Join, Upgrade & Downgrade
1. Joining a Tier
New members select a tier on your landing page.
Instant: They pay and get access immediately.
Pending: They pay, answer your questions, and wait for your approval.
2. Upgrading (e.g., Silver → Gold)
Instant Charge: If approval is OFF, they are charged the difference immediately.
Proration Logic: Nas.io calculates the unused days from their current tier and converts them into credits. These credits reduce the price of the new tier.
3. Downgrading (e.g., Gold → Silver)
Scheduled Change: Downgrades take effect on the next billing date.
No Partial Refunds: Members keep their current (higher) benefits until the billing cycle ends. They are not refunded for the remainder of the month.
💡 Creating & Managing Tiers
How to create a new tier
Go to Settings → Membership Settings.
Click Add Tier.
Fill in the details (Name, Logo, Price, Approval Rules).
Configure Emails (Welcome, Rejection, Removal).
Click Save.
Note: If the "Add Tier" button is missing, you have likely reached the 6-tier limit.
Disabling & Deleting Tiers
Disable: Hides the tier from new sign-ups. Existing members stay in that tier until they leave or you move them.
Delete: Permanently removes the tier. Note: You cannot delete a tier if it is the only active tier in your community.
⚙️ Editing Tiers
You can update almost any field: name, billing interval, description, logo, questions, and approval settings.
Changing the Price of an Existing Tier
If you edit the price of a tier (e.g., raising it from $10 to $20):
New Members: Will see and pay the new price immediately.
Existing Members:
💸 Product Pricing Strategy
You have two pricing modes for every product (Course, Event, Digital Download):
Option 1: “All Members” (Flat Pricing)
Logic: One price for everyone, regardless of tier.
Best For: One-off products or simple communities where you don't want to complicate access.
Option 2: “By Tiers” (Variable Pricing)
Logic: Set different prices based on the member's tier.
Strategy:
Silver Tier: Pays $50.
Gold Tier: Pays $0 (Included for free).
Non-Members: See the lowest eligible price (or an "Upgrade to Buy" lock screen).
Important: If a product is set to be eligible only for lower tiers, higher tiers won't see it. Ensure you add your VIP tiers to the eligibility list if you want them to access it.
📝 In Summary
Structure: You can create up to 6 paid tiers, each with its own branding, price, and approval rules.
Member Movement: Upgrades are instant and prorated (members only pay the difference). Downgrades are scheduled for the next billing cycle.
Approvals: You can set high-value tiers to "Application Only" to vet members. Rejected applications are automatically refunded.
Smart Pricing: Use the "By Tier" feature to give your top-tier members free access to products ($0) while charging lower tiers full price.
❓ Frequently Asked Questions (FAQ)
Q: How many membership tiers can I have? A: Up to 6 paid tiers per business community.
Q: Why can’t I create a new tier? A: You have likely reached the 6-tier limit. Try deleting or disabling an existing tier first.
Q: Why does it say “Upgrade to Buy” for some members? A: The member’s current tier isn’t eligible for that product. They need to upgrade to a tier that has access permissions.
Q: Why does one member see a different price than another?
A: This happens if you used "By Tier" pricing, or if the member is upgrading and proration (credits from previous payments) was applied to their total.
Q: What happens when someone downgrades?
A: The downgrade is scheduled for the next billing date. Until then, they keep their current tier benefits. There are no partial refunds for downgrades.
Q: Can I give my highest tier free access to certain products?
A: Yes. In "By Tiers" pricing, simply set that tier’s price to $0 while keeping a cash price for other tiers.
💬 Contact Support
If you have questions or need help, you can:
Use the chat widget inside the platform (bottom right corner) or whatsapp
Email us at help@nas.io