In this article
🔥 Quick Summary
As a member, you have access to a full digital Billing History of every purchase you make on Nas.io.
View History: You can see dates, amounts, and product names in your Settings.
PDF Invoices: Members cannot download PDF invoices directly. If you need an official file for tax or company reimbursement, you must contact the business owner.
Refunds: Refund requests go directly to the business owner, not Nas.io.
📍 How to View Your Transaction History
You can check your payment records anytime to verify a charge or check a date.
Steps:
Log in to Nas.io.
Click your Profile Icon (top right) → Settings.
Click Memberships → Select the membership billing you want to view.
Select the Billing History tab.
What you will see:
Invoice Date
Receipt & Invoice Number
Description
Payment Method
Amount Paid
📥 I Need a PDF Invoice for Reimbursement
If you are expensing a purchase to your company or need a tax receipt, the digital history view might not be enough.
Because Nas.io generates invoices on behalf of the business owner, you must request the file from the business owner directly.
How to contact the Manager:
Go to the Business Home page.
Click on the Creator/Admin’s profile.
Send them a direct message or use the "Contact" button (if available).
🚨 What if the Business Owner Doesn't Reply?
If you have requested a refund and the business owner has not replied within a reasonable timeframe (typically 3–5 business days), Nas.io Support can assist.
When to escalate to Nas.io:
You have already messaged the owner and waited 3+ days.
The product was not delivered (e.g., empty course, cancelled event).
You were double-charged due to a technical error.
How to escalate: Email help@nas.io with:
Screenshots of your attempt to contact the owner.
Your transaction details (Date/Amount).
The specific issue.
Note: We cannot override a business owner’s "No Refund" policy if the product was delivered as described. We intervene primarily for non-delivery or unresponsive owners.
📝 In Summary
Here is your cheat sheet for managing payments and receipts:
📜 View History: You can see all past dates and amounts in Settings → Memberships → Billing History.
📄 PDF Invoices: You cannot download official tax invoices yourself. You must message the Business Owner to request a copy.
💸 Refunds: Refund requests go to the Business Owner first, not Nas.io. We only intervene if the owner is unresponsive for 3+ days.
❌ Cancellation ≠ Refund: Canceling a subscription stops future charges; it does not automatically return past payments.
❓ Frequently Asked Questions (FAQs)
Q: Why can't I download the invoice myself?
A: Currently, PDF invoices are only accessible to the account administrator (the business owner). They can download it and email it to you in seconds.Q: I cancelled my subscription. Will I get a refund for the current month?
A: Cancellation stops future billing. It does not automatically refund previous payments. You must ask the owner if they allow partial refunds.Q: My company needs a VAT number on the invoice. Can I add it?
A: Nas.io invoices are fixed receipts. If you need a custom invoice with specific tax details, please ask the business owner if they can generate a manual invoice for you using their own accounting software.Q: How do I request a refund?
A: Refunds are managed directly by the Business Owner, not Nas.io. To request one, please check the community's refund policy and message the owner directly via the platform (Chat/DM) or email. Be sure to include your transaction amount and the reason for the request.
💬 Contact Support
If you have questions or need help, you can:
Email us at help@nas.io
Pro Tip: Make sure to include:
A clear and detailed description of the issue.
A screen recording (if possible) to help the team understand what you are experiencing.