In this Article:
🔥Quick Summary
Nas.io allows you to both manage a business and join communities as a member. Because of this, there are two different types of cancellations, and they affect different things:
Canceling a community membership
Canceling your Nas.io Business plan
Understanding the difference is important to ensure you cancel the correct one.
This guide will help you cancel the correct one.
1️⃣ Cancel a Community Membership
Use this option if you want to leave a business community you joined as a member.
This action:
Removes you as a member of that community
Does not cancel your Business subscription
👉 Follow this guide:
How to Cancel Your Membership or Unsubscribe from a Business Community
https://help.nas.io/en/articles/7923104-how-to-cancel-your-membership-or-unsubscribe-from-a-community
Canceling a community membership does not cancel your Business subscription.
2️⃣ Cancel Your Nas.io Business Subscription (Basic, Pro or Platinum)
Use this option if you are a Business Owner and want to stop your paid Business plan.
Important
Business subscriptions must be canceled from your Business Billing settings
Support cannot cancel subscriptions on your behalf
Subscriptions are managed per business
You can also refer to this article:
How Do Nas.io Pricing Plans Work?
https://help.nas.io/en/articles/12952465-how-does-nas-io-pricing-plans-work
📍How to Cancel Your Business Subscription (Basic, Pro or Platinum)
Log in to your account
Open your Business Portal
Go to Settings
Click Plan & Billing
Select Manage
Click Cancel subscription
Your subscription will remain active until the end of the billing period.
⚠️ Check for Multiple Businesses
Some Business Owners have more than one business.
To verify:
Click your Business Logo (top-left)
Review the dropdown list
Switch into each business that you are a Manager to check its Billing section
If you have multiple businesses, subscriptions must be canceled inside each one separately.
🎯Summary
What You Want to Cancel | Where to Go |
Business Community membership | Profile Settings → Membership |
Business plan subscription | Manager portal → Settings → Plan & Billing |
❓Frequently Asked Questions (FAQ)
1️⃣ I canceled my membership in AI School for Business. Why am I still being charged?
Canceling your membership in a business community (such as AI School for Business or Nas.io Business Owners) does not cancel your Nas.io Business plan subscription.
To stop charges for your Basic, Pro or Platinum plan, you must cancel your subscription from:
Business Portal → Settings → Plan & Billing → Manage
2️⃣ What’s the difference between membership cancellation and subscription cancellation?
Membership cancellation
Removes you from a specific business community
Does not affect your Business plan
Business subscription cancellation
Stops your Basic, Pro or Platinum plan
Must be done from your Business Plan & Billing settings
They are two separate actions.
3️⃣ Why can’t Support cancel my subscription for me?
For security and billing compliance reasons, Business Owners must manage and cancel subscriptions directly from their own Billing settings.
Support cannot cancel subscriptions on your behalf.
4️⃣ I don’t see the Billing option. What should I do?
Make sure you are inside the correct business:
Click your Business Logo (top-left corner)
Select the correct business from the dropdown
Go to Settings
Click Plan & Billing
5️⃣ I didn’t realize I created multiple businesses. How do I check?
From your Business Portal, click your Business Logo (top-left corner)
Review the dropdown list
Switch into each business you are a Manager and check its Settings → Plan & Billing
Subscriptions are managed per business, not per account.
6️⃣ If I have multiple businesses, do I need to cancel each one separately?
Yes.
Each business has its own subscription.
You must cancel the subscription inside each business individually.
7️⃣ Will I lose access immediately after canceling my Business subscription?
Your subscription remains active until the end of your current billing cycle.
After that, your plan will not renew.
🤝 Need extra help? Work with a Nas.io Expert
We’ve handpicked a group of vetted Nas.io Experts, each with their own specialty, to help your business grow faster, from business setup and landing page design to creating high-converting marketing content and more.
Explore available experts here:
💬Contact Support
If you have questions or need help, you can:
• Use the chat widget inside the platform (bottom right corner) or contact us through WhatsApp
• Email us at help@nas.io