In this article:
🔥 Quick Summary
This article explains how refunds work for Basic, Pro, and Platinum Business Subscriptions.
Monthly plans: Refund requests must be submitted within 48 hours of the charge date.
Quarterly, 6-Month, and Annual plans: Refund requests must be submitted within 7 days of the charge date.
Each business is billed separately.
Canceling a community membership does NOT cancel your Business Subscription.
Refunds outside the stated window are not guaranteed.
If you believe you were charged unexpectedly or without authorization, please review the details below.
👤 Who This Article Applies To
This article applies to Business Owners paying for:
Basic
Pro
Platinum
This does not apply to Business community members who subscribed to someone else’s business.
If you are requesting a refund for a Business community membership:
👉 Read: Refunds and Disputes by Members
🎓 Refunds for Mentorship or AI School
This article only covers refunds for Basic, Pro, and Platinum Business Subscriptions.
If your request is related to a specific program/business community, please refer to the correct policy below:
Nas.io Mentorship Program / 14-Day Challenge
👉 https://help.nas.io/en/articles/13046398-nas-io-mentorship-program
See the FAQ section under “Can I request for a Refund?”
AI School for Business
👉 https://help.nas.io/en/articles/12877957-ai-school-enrollment-terms
See the Refund Policy section.
Each program/business community follows its own refund terms.
📅 Refund Windows (From Charge Date)
🗓 Monthly Plans (Basic Monthly, Pro Monthly, Platinum Monthly)
Refund requests must be submitted within 48 hours of the most recent successful charge.
Requests submitted after 48 hours are not eligible unless there was a verified technical issue.
📆 Quarterly, 6-Month, and Annual Plans
Refund requests must be submitted within 7 days of the most recent successful charge.
Requests outside this window may be reviewed case-by-case but are not guaranteed.
⚠️ Before Requesting a Refund
To avoid delays:
1️⃣ Cancel Your Subscription First
Before we review your request, please cancel your Business Subscription to prevent additional charges.
2️⃣ Check If You Have Multiple Businesses
Each business has its own separate subscription.
If you:
Own or manage more than one business
Previously created additional or test businesses
You may have more than one active subscription.
To check:
Click your business logo at the top left corner
Switch to your other businesses
Go to Settings → Plan & Billing in each business
Many “unauthorized charge” reports happen because another business subscription is still active.
3️⃣ Make Sure You Didn’t Only Cancel a Membership
Canceling a community membership (via Profile → My Memberships) does not cancel your Business Subscription.
Business Subscriptions must be cancelled in:
Settings → Plan & Billing → Manage
💡 Not Sure Why You Were Charged?
In some cases, charges may occur because:
A Business Subscription was not fully cancelled
Another business under your account is still active
The renewal date has passed
We recommend reviewing your subscription status before submitting a refund request.
❌ Refunds Are Not Available For
Refunds are not available in the following situations:
Promotional plans
Subscriptions outside the stated refund window
Accounts deactivated due to violations of our Terms of Use
Billing periods that have already begun or been completed
If you're unsure whether your request qualifies, our team can review your case and provide clarification.
🔍 Special Circumstances
If your request involves:
A duplicate charge
A confirmed technical error
A billing malfunction
Our team will review your case carefully.
Refund reviews may take 7–10 business days depending on complexity.
📩 How to Request a Refund
Contact us at:
Please include:
Your account email
Business name
Date of charge
Plan type (Basic, Pro, Platinum)
Reason for request
Providing complete details helps us resolve your case faster.
❓ Frequently Asked Questions
1️⃣ I cancelled but was still charged. Why?
In most cases, this happens because:
The Business Subscription was not fully cancelled under Settings → Plan & Billing
Another business under your account is still active
The cancellation was made after the renewal date
Each business has its own subscription and must be cancelled separately.
2️⃣ I cancelled my community membership. Why am I still being billed?
Community memberships and Business Subscriptions are separate.
Canceling a membership (via Profile → My Memberships) does not cancel your Business Subscription (Basic, Pro, or Platinum).
To cancel your Business Subscription, go to:
Settings → Plan & Billing
3️⃣ How do I check if I have more than one active business?
Click your business logo at the top left corner to switch between businesses.
Check Settings → Plan & Billing in each business to confirm whether a subscription is active.
4️⃣ What is the refund window?
Monthly plans: Within 48 hours of the charge date
Quarterly, 6-Month, and Annual plans: Within 7 days of the charge date
Requests outside this window are not guaranteed.
5️⃣ What if I didn’t use the platform?
Refund eligibility is based on the refund window from the charge date, not usage.
If your request falls within the eligible window, our team will review it.
6️⃣ What if I believe the charge was unauthorized?
First, please check:
Whether your Business Subscription is still active
Whether another business under your account has an active subscription
Whether the renewal date has passed
If you’re still unsure, contact support with your account email and business name, and we’ll help investigate.
7️⃣ How long does a refund take to process?
Once approved, refunds are returned to the original payment method and may take a few business days to reflect, depending on your bank.
8️⃣ Can I get a refund for previous months?
Refunds are reviewed based on the most recent charge and the stated refund window.
Requests for multiple past billing periods may require additional review and are not guaranteed.
🤝 Need extra help? Work with a Nas.io Expert
We’ve handpicked a group of vetted Nas.io Experts, each with their own specialty, to help your business grow faster, from business setup and landing page design to creating high-converting marketing content and more.
Explore available experts here:
💬Contact Support
If you have questions or need help, you can:
Use the chat widget inside the platform (bottom right corner) or contact us through WhatsApp
Email us at help@nas.io