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πŸ“¦ What Are Physical Products on Nas.io?

Updated this week

In This Article:


πŸ”₯ Quick Overview

Physical Products on Nas.io allow business owners to sell real, physical goods directly through their Nas.io business.

Examples of physical products include:

  • Books

  • Apparel

  • Merchandise

  • Handmade goods

  • Jewelry

  • Ceramics

  • Food or snacks

With this feature, business owners can create product pages, accept payments, and manage orders directly on Nas.io.

This expands Nas.io beyond digital products, allowing businesses to sell both digital and physical offerings in one place.

Desktop view Products page:
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Mobile view Products page:
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βš™οΈ How Physical Products Work on Nas.io

Nas.io helps coordinate product pages, payments, and order management.

However, Nas.io is not a shipping or fulfillment service.

Nas.io provides:

  • Product pages

  • Checkout and payment processing

  • Order tracking and status updates

  • Customer request and refund workflows

  • Marketing tools for promotion

Sellers are responsible for:

  • Shipping products

  • Order fulfillment

  • Delivery logistics

  • Handling returns


πŸ› What Business Owners Can Do

With Physical Products on Nas.io, business owners can:

  • Create product pages

  • Upload product images

  • Set prices and inventory

  • Accept payments from customers

  • Manage orders from the Nas.io portal

  • Promote products using Nas.io marketing tools

Products can be published and shared immediately once they are created.

Desktop view product landing page:

Mobile view product landing page:


πŸ“Š Order Status and Lifecycle

Every physical product order follows a standard order status flow:

Paid (Pending Shipment)
The customer has completed payment and the order has been created.

Shipped
The seller ships the product and adds shipping information such as shiiping provider and tracking number (optional).

Confirmed
The buyer confirms the product has arrived, or the system automatically confirms delivery after a period of time.

Refunded
If a refund request is approved, the order will be marked as refunded.

Desktop view:

Mobile view:


🚚 Shipping and Fulfillment

Nas.io does not manage shipping or delivery.

Business owners are responsible for:

  • Shipping orders to customers

  • Providing tracking information

  • Managing delivery timelines

  • Handling returns and logistics

Nas.io only coordinates payments and order status updates.


πŸ’³ Payments

Nas.io handles checkout and payment processing.

Customers can purchase physical products directly through the product page. Each successful payment creates an order record, which includes:

  • Buyer information

  • Shipping address

  • Order details

  • Order status

Desktop view:

Mobile view:


πŸ”„ Refunds and Customer Requests

Customers can request refunds through the order page.

When a refund request is submitted:

  1. A customer request ticket is created.

  2. The business owner reviews the request.

  3. The business owner can approve or reject the refund.

If approved, the payment will be refunded and the order status will be updated.

Desktop view:

Mobile view:


πŸ“£ Promoting Physical Products

Business owners can promote physical products using Nas.io marketing tools, including:

  • Magic Ads – run advertising campaigns for your products

  • Magic Leads – discover potential customers

  • Magic Reach – send outreach messages

  • Magic Content – generate AI marketing images or videos

These tools help businesses reach more customers and increase sales.


❓ Frequently Asked Questions

Q. Can I sell physical products on Nas.io?

Yes. Business owners can create product pages and sell physical goods directly through their Nas.io business.

Examples include books, merchandise, apparel, handmade goods, and other physical items.


Q. Does Nas.io handle shipping or delivery?

No. Nas.io does not manage shipping or logistics.

Business owners are responsible for shipping, fulfillment, delivery timelines, and handling returns.

Nas.io provides the platform for product pages, payments, and order management.


Q. Do customers need to join a membership before buying a physical product?

Physical products exist within a business’s membership structure.

If the business has a free membership tier, customers are usually enrolled in the free tier during checkout and can proceed with the purchase.

If the business only offers paid membership tiers, customers may need to purchase the membership before buying the product.

The exact experience depends on how the business has configured its membership settings.


Q. How do I ship my products to customers?

Shipping must be handled outside of Nas.io. You can ship orders using your preferred method, such as:

  • Local courier services

  • Postal services

  • Third-party logistics providers

Once you receive an order in your Nas.io portal, you will need to prepare the package and arrange shipping manually.


Q. Can I use dropshipping or print-on-demand?

Yes, but these services are not integrated with Nas.io. You will need to manage them manually, including:

  • Placing orders with your supplier

  • Managing fulfillment

  • Handling delivery and logistics


Q. What happens if a package is lost, delayed, or damaged?

Shipping issues such as lost, delayed, or damaged packages must be handled by the business owner, not Nas.io.

Because Nas.io does not manage logistics, sellers are responsible for:

  • Coordinating with the shipping provider

  • Resolving delivery issues

  • Communicating with customers about shipping updates

Nas.io only provides the platform for product sales and payment processing.


🀝 Need extra help? Work with a Nas.io Expert

We’ve handpicked a group of vetted Nas.io Experts, each with their own specialty, to help your business grow faster, from business setup and landing page design to creating high-converting marketing content and more.

Explore available experts here:


πŸ’¬ Contact Support

If you have questions or need help, you can:

  • Use the chat widget inside the platform (bottom right corner) or contact us through WhatsApp

  • Email us at help@nas.io

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