Once a customer purchases your physical product, an order is created in your Nas.io portal. From the dashboard, you can:

To view orders for a physical product:

Here you will see a list of all orders for that product, including buyer details, order amount, and shipping address.

Desktop view:

Mobile view:

Physical product orders move through several statuses, such as Pending Shipment, Shipped, and Confirmed.

Each status reflects the current stage of the order and determines what actions you can take next.

For a detailed explanation of the order lifecycle, see:
​Order Status and Lifecycle

After you have prepared and sent the product to the customer, you should update the order status to Shipped.

To do this:

(Optional) Add Tracking Information

If you want to provide shipping details to your customer, enable Add a tracking number.

You can then enter:

Providing tracking information helps customers follow their delivery progress, but it is optional.

(Optional) Add a Note

You can also add a note to include additional shipping information or instructions for the customer.

Final Step

Once everything is ready, click Mark as Shipped.

The order status will be updated, and the customer will be notified that their order has been shipped.

Desktop view:

Mobile view:

After an order is marked as Shipped, the buyer will be notified that their order is on the way.

When the product arrives, the buyer can confirm delivery by clicking Order received in their Purchase History.

Once the buyer confirms receipt, the order status will change to Confirmed.

Desktop view:

Mobile view:

Automatic Delivery Confirmation

If the buyer does not confirm receipt, the order will be automatically confirmed after the delivery window has passed.

The auto-confirmation timing is calculated as:

Estimated delivery days + 14 days

For example:

Once the order is confirmed (either by the buyer or automatically), the order is considered completed.

Note: Funds from the order may become eligible for payout after the order is confirmed, depending on the business verification status.

Customers can submit a refund request from their order page.

Desktop view:

Mobile view:

When this happens:

Desktop view:

Mobile view:

Q. What should I do when I receive a new order?

When a customer purchases your product, an order will appear in your Nas.io portal. You can:

After shipping the product, you can mark the order as Shipped and optionally add tracking information.

Q. Does Nas.io handle shipping or delivery?

No. Nas.io does not manage shipping or logistics.

Business owners are responsible for:

Nas.io only provides order coordination and payment processing.

Q. How do I add tracking information to an order?

After shipping the product:

The customer will be notified that their order has been shipped.

Q. Can customers track their shipment on Nas.io?

Customers can view the shipping status and tracking information on their order details page if the business owner enabled "Add a tracking number" and entered the shipping details when marking the order as shipped.

If tracking information is provided, customers can use the tracking number to check the delivery status through the shipping provider.

Nas.io does not provide its own logistics tracking service. Tracking information will redirect customers to the shipping provider’s tracking page.

Q. What happens if a customer requests a refund?

If a customer submits a refund request, you will receive a notification. You can review the request and choose to approve or reject the refund.

We’ve handpicked a group of vetted Nas.io Experts, each with their own specialty, to help your business grow faster, from business setup and landing page design to creating high-converting marketing content and more.

Explore available experts here:

👉 https://nas.io/expert

If you have questions or need help, you can: