In this article
🔥 Quick Summary
Magic Reach lets you send messages to your community directly from your Nas.io dashboard using Email, WhatsApp DM, or Feed Posts.
Integrated: Reach the right people without exporting lists or leaving Nas.io.
Targeted: Filter by member status (Active, Leads, Churned).
Flexible: Send immediately or schedule for later.
📺 Here's a detailed walkthrough from our team
📢Which Channel Should I Use?
Use the channel that matches the urgency and purpose of your message.
Best for: Longer updates like newsletters, tutorials, or announcements.
Why: It is professional, non-intrusive, and stays in the inbox until members are ready to read it.
Cost: Free.
📱 WhatsApp Direct Message
Best for: Urgent, time-sensitive messages like event reminders or last-call updates.
Why: Messages are delivered as phone notifications and get high attention.
Cost: Uses credits (see pricing below). Use sparingly.
📰 Community Feed Post
Best for: Engagement and discussion.
Why: Feed posts are public inside your community. Unlike private messages, they allow members to like, comment, and discuss together.
Cost: Free.
🤔 How Do You Choose the Right Setup?
🌱 If your business is in the Early Stages:
Start with Feed Posts: Make this your primary hub to keep content centralized and searchable.
Email Occasionally: Save this for "Big News" only to avoid unsubscribes.
Focus on Clarity: One clear, high-value update is better than five filler posts.
🚀 If your business is in the stages of Scaling Operations:
Combine Feed + Email: Use both simultaneously to ensure 100% visibility for critical updates.
Add WhatsApp for Urgency: Use it strictly for Event Reminders ("Starting in 10 mins!") and Sales Closing ("Price ends tonight").
Segment Audiences: Create separate groups to distinguish VIP/Paid Members from Leads.
📍 How to Send a Message
🖥️ Via Web Dashboard
Log in to your Community Dashboard.
Go to Marketing → Magic Reach.
Click + New Message.
Select your audience:
Members: Active community members.
Leads: Users who haven’t joined or paid yet.
Invited / Unsubscribed: For specific re-engagement campaigns (e.g., win-back churned members).
Choose a channel: Email, WhatsApp DM, or Feed Post.
Compose: Write your message.
Click Preview to review your message or send a test email.
Send: Click Send Now or Schedule for later.
Feature Alert!: Boost your sales by adding a 'Product' directly to your Magic Reach messages. It’s the perfect way to highlight new launches and special offers!
📱 Via Mobile App
Log in to the Nas.io Mobile App.
Go to the Manage tab and tap Magic Reach.
Tap + New Message (top right) to start.
Tap Edit next to Recipients to select your audience.
Tap Edit next to Channel to choose Email, WhatsApp, or Feed.
Write your message and add a subject line.
Tap the Eye Icon to preview or the Three Dots to send a test email.
Send immediately or Schedule for later.
📱 WhatsApp Direct Messages: Consent & Credits
The first time you message a member, they receive a prompt from the Nas.io Official WhatsApp Account and must click "Approve".
Delivery: Once approved, your message is revealed and future messages are delivered automatically.
Credits & Costs
WhatsApp charges for API usage, so this channel uses a credit system.
Rate: 1 Credit = 1 Message sent to 1 Person.
Monthly Allowance:
Pro Plan: 500 credits/month.
Platinum Plan: 1,000 credits/month.
Top-Ups: You can purchase additional credits from your dashboard:
Pro: $30 per 500 credits.
Platinum: $20 per 500 credits.
To know more about WhatsApp Direct Messages, here's a quick link.
⚠️ Why a Message Might Fail
If a message shows as "Failed" or "Undelivered," it is usually due to one of these reasons:
1. Missing or Invalid Contact Info
Email typos (e.g., gmil.com) or full inboxes.
No phone number provided, or the number is not a valid WhatsApp account.
2. Member Opted Out
If a member explicitly clicked "Unsubscribe" on a previous marketing email, they cannot be re-messaged via email.
3. Spam Filtering
Aggressive wording, excessive CAPS, or spam-trigger phrases (e.g., "FREE MONEY") may block delivery.
4. Security Restrictions
Messages containing suspicious or unsafe links may be stopped automatically by our safety system.
🛡️ Content & Safety Guidelines
To protect deliverability for all communities, Magic Reach enforces strict content rules. Violations may result in account restrictions.
🚫 Do not request sensitive information (passwords, credit card details).
🚫 Do not impersonate Nas.io, WhatsApp, or other major brands.
🚫 Avoid misleading subject lines meant to create panic.
✅ Use full links instead of link shorteners (like bit.ly) to avoid spam flags.
✅ Keep messages focused with one clear call-to-action.
📝 In Summary
Three Channels: Choose Email for newsletters, WhatsApp for urgent alerts, or Feed Posts for community discussion.
Cost & Credits: Email and Feed posts are free. WhatsApp uses a Credit System (included in Pro/Platinum plans) and requires member consent.
Best Practice: Match the channel to the urgency. Save WhatsApp for high-priority messages like event reminders or sales closing.
Deliverability: To ensure your messages land, avoid spam trigger words and ensure you have valid member contact information.
❓ Frequently Asked Questions (FAQs)
Q: Can I message unsubscribed members?
A: You can use the 'Unsubscribed' filter to reach members who cancelled their community subscription (to try and win them back). However, you cannot message members who opted out of email marketing, as we strictly follow anti-spam laws.Q: Does WhatsApp messaging cost credits?
A: Yes. Each WhatsApp message sent to one person uses one credit.Q: Can I schedule messages?
A: Yes. Messages can be sent immediately or scheduled for a specific future date and time.Q: Can I stop using Magic Reach?
A: Yes. Magic Reach is optional. You can use it as much or as little as you need.
💬 Contact Support
If you have questions or need help, you can:
Use the chat widget inside the platform (bottom right corner) or whatsapp
Email us at help@nas.io