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What is Magic Reach?

Did you know that the most successful businesses in the world use email to talk to their audiences?

To email so many people at once, these businesses use software designed to send out emails in bulk... by the millions!

It might seem old fashioned, but people still use email and it's still the best way to communicate with the people you need to reach.

And the same is true for communities.

Enter Magic Reach, an all new way to contact your community members so that you know you're reaching them. It's like the software those big brands use, but designed specifically for community management (it's clean, simple, and easy to use!).

Here's how it works πŸ‘‡

Write your message and choose the audience you want to send it to. You can only send Magic Reach messages to members of your community.

  • The message will first be sent as an email.

  • If the email isn't opened, Magic Reach will know.

  • It will then find the best way to send your message to make sure it's opened and read (usually on the member's preferred chat platform).


Go to your Manager portal and click on the Magic Reach tab.

Choose the people who will get your message. You have three options:

  1. People who showed interest in your community but didn't finish signing up.

  2. All members of your community.

  3. Or choose to message only certain members of your community from a pre-made list.

Type your message in the box and include a subject line.

You can save it as a draft, or send it as a test to yourself. Once you've tested it, you can send it to your audiences.

And you're done! Message sent :)

How You can Use Magic Reach

Sooo the question is, how can you use this nifty tool?

You can send out:

  • Announcements for events to certain parts of your community

  • Re-engage inactive community members

  • A community newsletter

  • Summaries of past events

  • Community updates and important info

And so much more!

If you have any questions or run into any problems, let us know in the chat and we'll get back to you in no time at all!

And if this article helped you understand Magic Reach, please hit a reaction below πŸ‘‡

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