How do I cancel my subscription to a community?
Updated over a week ago

To unsubscribe and cancel a paid membership

1. On your web browser, log into your Nas.io Member portal Account and click on your profile icon on the right side of the screen and click on Settings.

2. Go to Membership & Billing tab.

3. Choose the community you'd like to unsubscribe to and click on the three dots for a dropdown menu to choose Manage membership.

4. Click Cancel Subscription to complete the process

Note: Your membership benefits will continue until the end of the subscription plan's billing cycle.

To unsubscribe from a free community

  • Log in to member.nas.io,

  • Click on your profile logo at the top right corner of the screen

  • Click on Settings > Membership & Billing

  • Choose the community you would like to unsubscribe from. See sample below:

  • Click on the 3 dots and it will show you the option to Leave the Community.

  • Once you unsubscribe from the Community, you should not get charged moving forward.

Note: If you encounter any issues with the steps above, please let us know by emailing us at hello@nas.io along with the screenshot of the error you are facing. Our team will be more than happy to help.

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