Introducing Our Simplified Nas.io Fee Structure
Starting April 1, 2024, we are thrilled to announce significant changes to our fee structure, aiming to enhance transparency and simplicity for our valued community builders.
At Nas.io, we constantly strive to improve our services, and simplifying our fees is a critical step towards ensuring a seamless experience for all.
Here's a simple guide to help you navigate through the fee structure:
We have 2 types of fees
8% Nas.io Processing Fee (Nas.io Fee):
Nas.io charges a flat 8% Nas.io processing fee on all transactions. This means that for every transaction, 8% of your earnings will be deducted as a platform fee. You can pass this fee on to your community members or absorb it yourself.
You also have the option to pass on your community take rate fees to your members. Please see the step-by-step guidelines below
Payment Processing Fee (Payment Gateway fees):
The payment processing fee is charged to cover the costs associated with processing the transactions securely and efficiently. When you make a payment on our platform, there are various steps involved in ensuring that your transaction is completed smoothly. These steps include verifying your payment details, transferring funds securely, and maintaining the necessary infrastructure to handle these transactions.
Note: The Payment Processing fees mentioned above are charges collected by the payment gateway we are using for every transaction made. We only earn from the 8% Nas.io Processing fee.
We support local payments for the following countries and as a result, transaction fees may differ, and they could also encompass taxes or additional fees applicable to each country.
You may view the list here for different fees in markets we support
Transaction fees in India can be found in this article
Transaction fees in Philippines can be found in this article
Transaction fees in Indonesia can be found in this article
Transaction fees in LATAM (Brazil, Mexico, Colombia, Peru) can be found in this article
Transaction fees in the rest of the world can be found in this article
Note: Nas.io does not charge any additional fees besides our 8% take rate. The Payment Processing fees mentioned above are charges collected by the payment gateway for every transaction made.
Passing on both Fees: (Release date: April 8, 2024)
The flexibility is in your hands! You can now choose whether to pass on both the Nas.io fee + Payment processing fee to your members or not.
Here are the steps on how to pass on both fees to your members:
Login to your Community Manager Portal access
Click on Settings section on the left side of the screen and select Fees tab
You should be able to see sample computation in Show Example dropdown to guide you on how Nas.io Processing fee is being charged depending on your preference. It will also show the fees that will be passed on to your members depending on your community's base currency:
Global Communities:
India
Mexico
Brazil
Colombia
Put a check on the desired setting you would like to have for your community in terms of who is covering the Nas.io Processing fee. Click confirm once done.
Once you have selected who is covering for the fees, you should see the breakdown whenever you are setting a price for your product.
Sample: Community Opt-in for Pass on both fees
Sample: No Pass on fees
Refunding Transactions
If a transaction requires a refund, community managers have the ability to initiate a refund request by selecting the specific transaction record in the Money section under Transactions tab. You can also check out this article as a guide for processing refunds for your members.
Once you initiate a refund via the transaction tab, an email notification is sent to Nas.io team, who will then process the refund for you. The updated refund status will be reflected in the transaction table for the community manager. Refunds will be fully processed within 3-5 business days.
Please note that a Refund fee will be imposed upon processing refunds, and this charge will be deducted from the community manager's earnings for the month in which the refund was processed.
Here are the applicable refund fees based on the local currency used for transactions:
Currency | Refund Fee |
All |
NA |
IN (INR) | NA |
Brazil | 5 BRL |
Mexico | 18 MXN |
Colombia | 4000 COP |
Peru | 3.9 PEN |
For Refund Request
CM will be shouldering the payment gateway fees on every refunded transaction.
For example:
Community under No Pass on fee (All countries except INR, MX, BR, PERU, COL)
Member Paid: $100.00 USD
CM earned: $88.00 USD (Due to a deduction of $8.00 Nas.io fee and $4.00 Payment gateway fee since fees were not passed on to members)
Refund amount to member: $100.00 USD
Deduction on CM's earnings: - $92.00 USD (Due to the $4.00 payment gateway fee charged to CM)
Community With Pass On fee (All countries except INR, MX, BR, PERU, COL)
Member Paid: $112.00 USD (Due to the $8.00 Nas.io fee and $4.00 Payment gateway fee passed on to members)
CM earned: $100.00 USD
Refund amount to member: $112.00 USD
Deduction on CM's earnings: - $104.00 USD (Due to the $4.00 payment gateway fee charged to CM)
To know more about Refund requests for your member, please visit this article.
Payouts Overview
You will start receiving your payouts on a monthly basis, once you've submitted your bank details. You will receive an email 5th of every month to show how much you have earned for the month.
Full details about the payout process can be viewed in this article.
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