In this article
🔥 Quick Summary
Business communities often run promotions to help you join their groups for less. Whether it is a percentage-off code or a 7-day free trial, Nas.io makes the process transparent.
Discount Codes: You must enter these at checkout before you pay to receive a percentage (%) off your tiered membership.
Free Trials: You get full access for a set time (e.g., 7 days). You are not charged until the trial ends.
Safety Net: We send you an email reminder 3 days before your trial converts to a paid subscription so you are never caught off guard.
⚠️ Important Note: Nas.io provides the technology, but we do not set the rules. The Business Owner controls the discount amount, the duration, who is eligible, and whether refunds are allowed.
🎟️ How to Apply a Discount Code
If a business manager has shared a code (e.g., LAUNCH50 or SUMMER2024), here is how to use it:
Go to the community or product checkout page.
Look for the "Add promotion code" text link (usually near the Total price).
Type the code exactly as shared.
Click Apply.
Verify the Total: Ensure the price has dropped before you click "Pay."
Note: If you click "Pay" without applying the code, we cannot automatically refund the difference. You will need to contact the business manager directly for help.
⏳ Understanding Free Trials
Free trials allow you to "test drive" a paid community before committing. Here is how the timeline works:
Sign Up: You enter your card details to secure the spot, but $0.00 is charged today.
The Countdown: Your trial begins immediately (e.g., 7 days of access).
The Reminder: Nas.io sends you an email 3 days before the trial ends to remind you that a charge is coming.
The Renewal:
If you stay: You are automatically charged the subscription fee when the trial timer hits zero.
If you cancel: You lose access immediately, and your card is never charged.
📝 The "Application" Rule
Some private communities require an application approval before you can join. If you apply for a community with a Free Trial:
Step 1: You submit your application and payment details.
Step 2: The business owner reviews your profile.
Step 3: Once Approved, your Free Trial countdown begins.
Key Takeaway: You do not lose trial days while waiting for approval. Your 7-day (or 14-day) clock only starts the moment you are accepted.
🛑 Troubleshooting: Why isn't my code working?
If you enter a code and see an error, it is usually due to one of these reasons:
Expired: The manager set a date limit, and the campaign has ended.
Limit Reached: The code was limited to the "First 50 people," and you were number 51.
Wrong Product: Some codes only apply to Memberships, not Courses (or vice versa). Check the terms of the promotion.
Typo: Codes are case-sensitive. Check for caps lock or extra spaces.
🚫 How to Cancel My Membership (or Free Trial)
If you decide the community isn't for you, you can cancel anytime. If you are on a Free Trial, you must cancel before the trial expires to avoid being charged.
Follow these steps:
Click your Profile Icon (top right corner).
Select My Memberships from the menu.
Choose the Business you want to cancel.
Click the Manage button.
Select Cancel Subscription.
Click Cancel Anyway to confirm your choice.
📝 In Summary
Always look for the "Add promotion code" link at checkout.
Free Trials are $0 upfront, but auto-renew into paid plans.
Watch your inbox for the 3-day reminder email.
You can cancel a trial anytime inside your Member Portal to avoid being charged.
Here are a few other articles for community members that you can explore:
❓ Frequently Asked Questions (FAQs)
Q: Will I be charged immediately when starting a free trial?
A: No. You are only charged when the trial period ends (e.g., after 7 or 14 days).
Q: I forgot to cancel my trial and got charged. Can I get a refund?
A: Refunds are at the discretion of the Business Owner, not Nas.io. You must contact the community manager directly to request a refund.
Q: Can I use a discount code AND a free trial together?
A: Usually, no. Most checkouts allow only one promotion type at a time.
Q: I forgot to enter my discount code! What do I do?
A: Please contact the Business Manager directly. They may be able to help you, but Nas.io cannot retroactively apply discounts to processed payments.
Q: Why do you need my card details for a free trial?
A: This prevents spam accounts and ensures seamless access if you decide to stay after the trial ends.
💬 Contact Support
If you have questions or need help, you can:
Use the chat widget inside the platform (bottom right corner) or whatsapp
Email us at help@nas.io