Hey there 👋
We know you’ve got a lot going on — building products, running communities, answering questions, and trying to keep things smooth for your members. So we’ve rounded up the most asked questions from creators just like you — along with clear answers and links to helpful resources.
Let’s dive in 👇
🚀 Getting Started
How do I create a Nas.io community?
Super easy! Check out this step-by-step guide to walk you through it:
Is Nas.io free to use?
Yes! You can sign up and explore everything Nas.io offers — totally free.
We only take a small commission when you start earning from your paid products and membership.
🔧 Technical Setup
How do I integrate WhatsApp with my Nas.io community?
To connect WhatsApp:
Head to Settings > Chats > Connect WhatsApp
Paste your group invite link
Add the Nas.io WhatsApp bot as an admin — this unlocks more features!
Can I create coupon or discount codes for my community?
Yes! Just go to Promotions > Add Discount Code or Free Trial to get started.
📖 Check out this article for a full walkthrough.
Where can I see my payments and payouts?
Go to the Money tab to view all your earnings. To manage your payout method, click on Payouts.
📖 We’ll be updating this article to match the new Money tab soon.
💳 Subscription & Membership Management
How do I change my community from free to paid (or vice versa)?
Go to Settings > Member Access to update your pricing.
📖 Here’s the full guide with everything you need to know.
What happens to existing members when I change my pricing?
Existing members will keep the price they signed up with.
This means:
If your community was free and you switch to paid — early members stay free.
If it was paid and you switch to free — early members still pay.
📖 Read more: Changing Your Pricing on Nas.io
Can I update existing members to a new pricing plan?
Not automatically — but you can ask them to:
Cancel their current membership
Resubscribe at the new price
📖 Also covered in this article
🏗️ Community Management
Does Nas.io offer built-in messaging or only integrations?
You can connect and engage with your members in several ways:
📢 Post updates in the Community Feed
Stay connected with all your members by sharing updates, announcements, or content.
📖 Guide to the new Member Feed💬 Run discussions inside Challenge Feeds
Participants of your challenges can post updates, interact, and comment with each other.
📖 Challenge Feed Overview📩 Use Direct Messages on Nas.io
Members can message you directly through the platform.
🛠️ Article coming soon🔗 Connect external chat platforms
You can link tools like WhatsApp, Discord, or Telegram to your Nas.io community for real-time messaging.
How do I close my community or stop subscriptions without auto-charging members?
Before closing your community, it’s important to set clear expectations with your members.
We recommend using the Community Feed or Magic Reach to notify them in advance. Once your community is deactivated, members will no longer be able to access any of your products (courses, challenges, events, etc.) inside Nas.io.
If your content is available elsewhere (e.g., YouTube, Google Drive, another platform), please make sure to communicate that clearly. Otherwise, once the community is closed, access is gone.
As the creator, it’s your responsibility to inform your members.
To stop their subscriptions, here are two options:
🔸 Ask members to cancel their subscriptions manually
📖 Guide for members to cancel🔸 Cancel their subscriptions yourself (and issue refunds if needed)
📖 How to cancel and refund as a creator
📌 Once everything is managed, email help@nas.io and we’ll help you deactivate your community.
Can I assign managers in my community?
Yes! You can invite someone as a Manager with admin access to help run your community.
Everyone else is a Member, meaning they can access content but not manage it.
💰 Payment Methods & Common Issues
What payment methods are supported in my country (like Mexico)?
We support local payment methods in many regions. In Mexico, that includes cards, Ebanx, and more.
📖 Full list of supported payment methods
(Note: PayPal is temporarily paused.)
What should I do if someone’s payment fails?
Ask them to:
Try a different card or payment method
Check funds
Enable international transactions if needed
📖 Check out the article for Common payment issues
🏁 Challenges & Events
How do I set up a community challenge or event?
Check out these handy guides:
Can I customize the challenge duration and start date?
Yes! Inside the Challenges tab, open the challenge, click the slider icon, and set your duration, start date, and checkpoint schedule.
📌 Please note that once a challenge started, you may not be able to edit dates/duration. If you need help on this, feel free to reach out to help@nas.io so we can assist you.
What if I run into issues setting up a challenge or event?
No worries! Just send us:
The link to your challenge or event
A screenshot or video of the issue
We’ll review it and get back to you ASAP.
🌟 Product Features
Can members have profiles and interact with each other?
Members can:
Build personal profiles
Send you direct messages
Interact in the community or challenge feed (depending on your settings)
Use group chats connected to your Nas.io Community (e.g., WhatsApp - depending on the chat settings you will set)
Can I offer consultations or 1-on-1 sessions through Nas.io?
Absolutely! Go to Products > Create New > 1:1 Session and set your availability, pricing, and calendar.
Can I use video conferencing tools inside Nas.io?
Yes! Simply add your Zoom or Google Meet link when creating:
A 1:1 Session
An Online Event
💬 Still have questions?
Check out our Help Center or message our support team anytime — we're happy to help!